El Al To Travel Agents: We Will Be Back In The Air In October, 125% Credit Voucher For Cancelled Flights

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El Al operations have been suspended since March 27th, but they have told travel agents that they will begin a limited schedule in October.

  • Starting on October 1st, they will resume flights to Athens.
  • Starting on October 12th, they will resume their flagship routes to JFK, London, and Paris.

Cargo flights will resume on September 21st.

I would expect other routes to be gradually added back in future months.

Of course, foreign nationals are still not allowed into Israel without a special exemption. Returning Israelis need to quarantine for 2 weeks if they have been in a red country. The UK and Greece are currently green, but France and the US are red. You can lookup the status of countries around the world here.

El Al also writes that you can convert tickets for cancelled flights into vouchers worth 125% of the price paid. You can try emailing creditrequest@elal.co.il or salesus@elal.co.il to take advantage of that offer. Alternatively, you are also entitled to a refund for cancelled flights, but those have been slow in coming.

With Israel’s borders closed to foreign nationals through at least September 30th, El Al has closed sales for all flights (except Athens) through October 11th and for non-flagship routes through October 24th.

El Al has been rebooking some passengers on United. You can try emailing creditrequest@elal.co.il to ask about reaccommodation.

Generally speaking, you can see if your flight will be cancelled based on which flights the airline is still selling. Based on researching which flights El Al is currently selling, below is a roundup of apparent route cancellations. Of course this is still subject to change until a flight is formally cancelled and flights can still be further delayed as well.

  • North America:
    • Flights between Boston and Tel Aviv are cancelled through March 16, 2021.
    • Service launch between Chicago and Tel Aviv will be delayed until March 14, 2021 at the earliest
    • Flights between JFK and Tel Aviv are cancelled through October 11th and reduced to 6 weekly flights through October 24th
    • Flights between Las Vegas and Tel Aviv are cancelled indefinitely.
    • Flights between Los Angeles and Tel Aviv are cancelled through October 24th
    • Flights between Orlando and Tel Aviv are cancelled indefinitely.
    • Flights between Miami and Tel Aviv are cancelled through October 24th
    • Flights between Newark and Tel Aviv are cancelled through October 24th
    • Flights between San Francisco and Tel Aviv are cancelled through March 13, 2021
    • Flights between Toronto and Tel Aviv are cancelled through October 24th and reduced to 3 per week through March 25, 2021.
  • Europe: 
    • Flights between Amsterdam and Tel Aviv are cancelled through October 24th
    • Flights between Athens and Tel Aviv are cancelled through September 30th
    • Flights between Barcelona and Tel Aviv are cancelled through October 24th
    • Flights between Berlin and Tel Aviv are cancelled through October 24th
    • Flights between Brussels and Tel Aviv are cancelled through October 24th
    • Flights between Bucharest and Tel Aviv are cancelled through October 24th
    • Service launch between Dublin and Tel Aviv has been delayed indefinitely
    • Service launch between Dusseldorf and Tel Aviv has been delayed indefinitely
    • Flights between Frankfurt and Tel Aviv are cancelled through October 24th
    • Flights between Geneva and Tel Aviv are cancelled through October 24th
    • Flights between Kiev and Tel Aviv are cancelled through October 24th
    • Flights between Larnaca and Tel Aviv are cancelled through October 24th
    • Flights between Lisbon and Tel Aviv are cancelled through October 24th
    • Flights between London/LHR and Tel Aviv are cancelled through October 11th and reduced to 2-3 weekly flights through October 24
    • Flights between London/LTN and Tel Aviv are cancelled through October 25th
    • Flights between London/STN and Tel Aviv are cancelled indefinitely.
    • Flights between Madrid and Tel Aviv are cancelled through October 24th
    • Flights between Manchester and Tel Aviv are cancelled indefinitely.
    • Flights between Marseille and Tel Aviv are cancelled through October 24th
    • Flights between Milan and Tel Aviv are cancelled through October 24th
    • Flights between Munich and Tel Aviv are cancelled through October 24th
    • Flights between Nice and Tel Aviv are cancelled through October 25th
    • Flights between Rome and Tel Aviv are cancelled through October 24th
    • Flights between Paris and Tel Aviv are cancelled through October 11th and reduced to 6 weekly flights through October 24
    • Flights between Prague and Tel Aviv are cancelled through October 24th
    • Flights between Sofia and Tel Aviv are cancelled through December 8
    • Flights between Venice and Tel Aviv are cancelled through October 24th
    • Flights between Vienna and Tel Aviv are cancelled through October 24th
    • Flights between Warsaw and Tel Aviv are cancelled through October 24th
    • Flights between Zurich and Tel Aviv are cancelled through October 24th
  • Rest of world:
    • Flights between Bangkok and Tel Aviv are cancelled through October 23rd
    • Flights between Beijing and Tel Aviv are cancelled through October 23rd
    • Flights between Hong Kong and Tel Aviv are cancelled through October 24th
    • Flights between Johannesburg and Tel Aviv are cancelled through October 24th
    • Service launch between Melbourne and Tel Aviv has been delayed indefinitely
    • Flights between Moscow and Tel Aviv are cancelled through October 24th
    • Flights between Mumbai and Tel Aviv are cancelled through October 24th
    • Service launch between Tokyo and Tel Aviv will be delayed until March 10, 2021 at the earliest

Are you booked on an El Al flight that appears to be cancelled?

HT: chff

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17 Comments On "El Al To Travel Agents: We Will Be Back In The Air In October, 125% Credit Voucher For Cancelled Flights"

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T.Y.H.

If I got a refund do I still get the gift card?

Justmeha

No

EE

Does this have anything to do with the new “Controlling Shareholder”?

OD

good question anybody? Dan?

Shmooger

Probably yes. They are trying to get back market share

Dan fan

How long do you have to use the voucher?
Can you use twice (if you have leftover)?

Matmid Platinum Member

Anyone know the status of the Matmid program?

Sam Dorish

I hope they made sure to get a Heter Iska for this. Sounds complicated.

moshe

what about if it was booked with chase ur points?

pinya

Can i get rebooked? I have a return flights only, 125% wont get me a one way…

Chaim

I don’t understand the 125% voucher.
If El Al raises their prices that wipes out the extra 25%.
For example, if I paid $1000 for a ticket and I get a voucher for $1250, by the time I redeem the voucher chances are the ticket prices will have gone up to approximately $1250.
Am I missing something?
Thanks.

Chaim

1 – Any idea for how long the voucher will be valid?
2 – Also, if I purchased tickets for myself & 2 children (& they were cancelled), will I be able to combine the 3 extra 25% toward another ticket for myself in the future or maybe even towards a 4th person’s ticket (or is each 25% only for the name on the original ticket)?
Thank you.

Or can I just rebook same passengers for 2022?

Good question – is it one voucher for the whole reservation or one voucher per ticket? Only matters to the extent that using it is less than entirely flexible, of course.

I’m hoping for flexible use, of course. Upside for the airline is that it brings the customer back for a second flight if their first is cheaper.

But if you have to use it for the same passengers and have to use it in one shot, I hope at least it’s one for the whole reservation. That way I’ll only have to make sure to use it when buying 4 tickets that are at least 125% of the sum of 3 pesach tickets + an infant surcharge.

ploni3

According to this article (in Hebrew) https://www.ynet.co.il/economy/article/HJFNahwrP
The voucher is not restricted to the passenger on the original ticket. It can be used until Dec 31/21 for travel through ’22 and if not used can be exchanged back into the 100% refund. Only two forms of payment can be combined to pay for a booking and each voucher is one form of payment.

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