If an airline cancels your flight, the law is clear, they must refund you. That’s why I always advise people to wait until the last minute to cancel their non-refundable flight to see if the airline winds up cancelling the flight.
Be sure to call your booking agent or airline to request a refund and ask for a supervisor if needed. You may need to HUCA. If you accept a voucher you may not be able to get a refund.
But what are your options if they refuse?
- You can dispute the charge with your credit card. Just note that if you used a personal travel agent that you’ll be taking the money out of their pocket rather than the airline’s pocket.
- You can file a complaint with the US DoT or with the relevant local complaint board.
- If those options fail, you can take the airline to small claims court.
I once had to wait 8 months to get a refund for a cancelled flight. The airlines are quick to charge fees if you need to cancel, but they hate giving back money when they have to cancel. You’ll have to work to keep them honest.
Share which airlines have given a refund or refused to give you a refund for a cancelled flight in the comments!