Many airlines have been trying to avoid issuing refunds for flights changed or cancelled due to coronavirus.
While asking for a supervisor might help, other airlines are flat-out refusing refunds or saying to ask for a refund in a year from now.
United and El Al have been particularly resistant to giving refunds.
Air Canada though notes that while they are not generally offering refunds, they will where local consumer regulations calls for it.
Specifically, they mention that flights to or from Israel qualify for refunds:
Presumably that’s referring to the Israeli Aviation Services Law that requires a refund within 21 days for cancelled flights.
So why is only Air Canada making it clear that tickets to/from Israel are eligible for refunds?
I guess the Canadians don’t have the “sue me” attitude that the Americans, Europeans and Israelis have?
But if your flight to/from Israel have been changed or cancelled you should be eligible for a refund. If you purchased your ticket with a credit card you can dispute the charge, but remember that if you purchased your ticket from a travel agent that they will be the ones hurt by a dispute.
Have you been able to get a refund for your cancelled flight?