Update: This issue is still ongoing and I’ll be sure to update when it’s been fixed.
When calling BA using the US 1-800 number some people have reported issues with hold times as well as with the (typically incompetent) agents finding the nonstop saver flights that show up on AA.com.
I just called the BA call center in Singapore and they had no hold time and were able to quickly find the exact nonstop saver award flights that AA.com shows.
They weren’t sure when BA.com will be fixed to show AA flights, but they proactively offered to waive the phone booking fee, making the cost of a CLE-LGA round-trip flight just 9,000 Avios+$11.20. The flight would otherwise have cost $1,141.
It costs just 2 cents per minute to make a call to the BA call center in Singapore via the Google Hangouts app. Their phone number and hours of operation can be found in the original post below.
Originally posted on 07/05:
I’ve gotten quite a few emails from people panicking about not being able to find Avios flights like they used to on American Airlines.
Some mileage brokers have spread rumors “confirming” that you won’t be able to use Avios on American anymore 🙄
That’s nonsense, what’s going on is nothing more than an IT bug that is being worked on.
A couple of weeks ago American’s saver award availability disappeared from their website for several days. That space has returned, but it just hasn’t returned to BA.com for Avios bookings.
However BA is more than happy to book those seats over the phone. Their agents are aware of the bug and will be happy to waive the phone booking fee.
Just to confirm I found saver award space on AA.com for a flight tomorrow from Chicago to Cleveland. AA.com wanted 12.5K miles plus $80.60 to book it. I called BA and they were identified the same flights that AA.com was showing and correctly quoted a fare of 4.5K Avios plus $5.60 to book it.
It’s important to note that you aren’t limited to booking with the US based phone number for BA. You can use any of their offices to book, including:
US: 800-452-1201 (7:30am-8pm EDT)
Singapore +65-6823-2095 (9pm-5:30am EDT)
Israel: +972-3-606-1515 (2am-9am EDT)
UK: +44-191-490-7901 (2:30am-3pm EDT)