Update: Commenter CBS points out another method to book AA awards on BA.com. If you search for an award and select a date on BA.com that should be available based on your AA.com search but it not showing up, you can try toggling between other nearby dates on the flexible date calendar and back to your desired travel date. It may take 10 or 20 togglings back and forth, but eventually the flights should show up!
British Airways has been having technical difficulties booking American awards with Avios since last week. That was supposed to be have been fixed by today, but AA flights are still not showing up on BA.com.
To search for award flights, just go to AA.com and click “redeem miles.”
I always book BA awards as one-way tickets for maximum flexibility.
On the search results page click to open the full calendar, click Economy MileSAAver, and toggle the switch to nonstop flights as BA charges extra for each flight segment. If a date is green just click on the date to view available flights. BA has access to book any of these.
If you want a business class ticket click on Business/First MileSAAver and the blue dates will also be bookable with Avios.
Ignore the mileage rates on AA.com, they have nothing to do with what BA will charge you in Avios to fly on that same AA flight. For example from NYC to Chicago or Miami it will show 12.5K AA miles in coach or 25K AA miles in business class, however British Airways only charges 7.5K Avios in coach and 15K Avios in business class.
You can then call the BA Executive line at 800-452-1201 to book the ticket. Some agents are aware of the issue while others are not. If you get an agent who doesn’t see the flight that showed as a SAAver award on AA.com just tell them that the previous BA agent said that the system isn’t showing AA awards normally and that you have to search for the exact flight number to confirm space for Avios tickets. You can also mention trying a long-sell or manual sell to find the award space, either they will know how to do that or they won’t, there’s no need to try to explain that. Make sure to request that they waive the phone booking fee as the flights are not available on BA.com.
If that still doesn’t work you can HUCA (hang up, call again) or you can try the far superior BA call center in Singapore. Their number is +65-6823-2095 and they’re open weekdays from 9am-5:30pm Singapore time, which is 9pm-5:30am EDT. That call will cost 4 cents per minute with Google Voice/OBi, but the agents there are great at finding nonstop and connecting flights that show up on AA.com and not on BA.com.
Share your toggling or phone call results in the comments!