Marriott CEO Arne Sorenson thinks these are like baggage fees that are charged by airlines:
I don’t agree with just about anything he talks about in that video, but the baggage fee comparison is just egregious.
You don’t have to travel with bags, so that is not a mandatory fee.
I’d be happy for forgo the free bicycle and free WiFi (which is already free for loyalty members) in exchange for avoiding a mandatory $30 daily resort fee.
The worst part is that even city hotels are now charging bogus destination fees in exchange for a food and beverage credit, effectively forcing you to buy overpriced drinks from the hotel.
Additionally, the airlines have long figured out that it makes business sense to waive nuisance fees like checked bag fees for their credit card holders and elite members.
Only Hyatt offers waived resort fees on paid stays for their top-tier Globalist elites. If you have the Chase World Of Hyatt Credit Card you can even spend your way to top-tier status and a wide range of benefits.
Hilton and Hyatt also waive resort fees on award stays for all members, so that you can actually stay somewhere for free. Marriott does no such thing, so your free stay will not actually be free at a growing number of hotels charging resort and destination fees.
I guess I shouldn’t be surprised by Marriott’s comments though. This is the same chain that claimed they were making the beloved SPG AMEX more valuable than ever by reducing earnings from 3 points per dollar to 2 points dollar. They bungled the SPG merger and turned #Bonvoyed into a verb. They got away with calling themselves Bonvoy because they are big enough to call themselves just about anything.
I was in Miami last week for one night and used my Marriott AMEX annual free night at the Residence Inn Surfside. Alas it wasn’t actually free, they charge $22 pretty much because they are within walking distance of a (heavily seaweed cluttered) beach. Resort fees are a joke at this point. Never mind how they flat out lied about not having any available suites to upgrade me as a Bonvoy Titanium member, despite their site still selling several standard suites. #Bonvoyed again.
At least Marriott claims to live by the #GoldenRule. Can you imagine what Marriott would be like otherwise?!?
I’m not holding out much hope, but boy would it be nice to see resort fees go the way of the dodo!