With no end in sight for Israel’s lockdown, the refund liability is likely to keep growing, but El Al seems perfectly content holding onto everyone’s cash as a de facto bailout for as long as possible. Because nothing says “the most at home in the world” more than having your money locked up when so many need it the most!
I wrote a few months ago that the time was now for El Al to offer refunds. Had they done so then, they could have saved face and their reputation. Those are now poisoned and they’ll have to fight in court to hold their customer’s cash hostage.
If you are holding El Al tickets for US flights, you can file a DOT complaint to try to get a refund or you can always try disputing the charge with your credit card.