Update, 8/6: Spirit’s meltdown continues today for the 6th day in a row. They have cancelled 44% and delayed another 18% of the flights that were scheduled to fly today.
Update, 8/5: Spirit’s meltdown continues today for the 5th day in a row. They have cancelled 56% and delayed another 14% of the flights that were scheduled to fly today.
This week has been no exception.
Spirit has cancelled 60% of its flight today. Yesterday 61% of its flights were cancelled and another 19% were delayed. On Sunday and Monday some 60-70% of its flights were delayed or cancelled.
Spirit’s operations are in shambles and show no signs of recovery.
Worse yet, when you book travel on an ultra low cost carrier like Spirit, they won’t rebook you on another airline. If things go wrong on United you can get moved to American or Delta, but that’s not the case with Spirit. Passengers have been waiting all week to get to their destination, or have ponied up for pricey last minute tickets on other airlines.
Many airlines are stretched ultra-thin with staffing and flight cancellations can have a ripple affect on operations that can be hard to recover from. We’ve also seen staffing issues with Delta’s call centers that have created epic hold times of 10 hours or more.
Spirit passengers in some airports have rioted and assaulted employees, which have caused remaining employees in those airports to go into hiding.
Yes, Spirit flights will often get you to where you want to go. But when thing go bad, they go spectacularly bad.
The airline has offered an apology. Just don’t expect them to get you where you need to go.
Mind you, American has not been much better. I have horrendously bad luck when I fly American, so I generally try to avoid them. They have left me stranded overnight too many times, though I’d still fly them over Spirit as they have the ability to rebook on other airlines.
American’s operations melted down this week with 12% of their flights cancelled yesterday along with another 29% delayed. On Monday they cancelled 18% of their flights and delayed another 33% of their flights. Their short staffing has hurt their operations all year long as they ramped up flights but don’t have enough staff to operate them.
It has not been a great week for airline operations to say the least. Have you traveled this week and run into operational issues?