Several readers have asked what they can do about being told there is a $20 fee for getting seat assignments or even requesting mehadrin kosher meals on El Al tickets bought with Qantas points.
Luckily the workaround is simple.
Only El Al’s US office is charging that fee.
You can call El Al in Israel at +972-3-9771111 and you won’t have to pay the $20 fee. You can call via Google Voice for 2 cents/minute.
Alternatively, you can Whatsapp El Al for free at +972-53-566-3033. Not all El Al Whatsapp agents speak English, so you may have to use Google Translate to write in Hebrew.
In general, it’s worth going to El Al Israel for customer service issues instead of El Al USA.
Have you been able to avoid these fees?