Wideroe Strikes Again: Cheap Tickets To/From Israel Are Back!

238

Update 2: If you were ticketed and then got a cancellation notice you can file a complaint with the DoT here.

By law once a ticket is confirmed it must be honored. Be sure to give the DoT your ticket number, where/when you bought the ticket, and all relevant flight information.
—————————————————————————-
Update: A comment left from Norway, home of Wideroe, says there will be no joy in Mudville for most:

I am sorry to inform you that all further bookings will be cancelled. Those ticketed will be honored (very few) but US airways has been alerted and furthermore all US airways bookings done through our site will be stopped before ticketing.

Hans Petter Kaggerud
CCO Vice Director at Wideroe Internet AS

So if you actually got an eticket number then you’re good to go, otherwise, there’s always next time.
—————————————————————————-

Last year thousands of folks got to Israel on United for under $300 thanks to Wideroe. These tickets are on USAirways and they’re not quite that cheap, but there are still some great deals.

-Bookable on the Wideroe home page, just switch the currency to USD in the top-right. 

-Book with a card like Chase Sapphire Preferred that has no foreign transaction fees and bonus points for airfare!

Using a sample date of 05/19-05/26:
-Tel Aviv to LaGuardia: $499.32
-Los Angeles to Tel Aviv: $504.32

Using a sample date of 05/07-05/14:
-Los Angeles to Tel Aviv: $521.93
-Chicago to Tel Aviv: $658.32
-Miami to Tel Aviv: $676.32.
-LaGuardia to Tel Aviv: $744.32

Using a sample date of 05/27-06/10:
-Los Angeles to Tel Aviv: $535.93
-LaGuardia to Tel Aviv: $748.32

Using a sample date of 12/02-12/09:
-Tel Aviv to LaGuardia: $524.32

Using a sample date of 01/14/15-01/21/15:
-Tel Aviv to LaGuardia: $528.32
-LaGuardia to Tel Aviv: $764.32

What other cities and dates did you find? Hit the comments!

HT: sruli1234, via DDF
————————————————————
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238 Comments On "Wideroe Strikes Again: Cheap Tickets To/From Israel Are Back!"

All opinions expressed below are user generated and the opinions aren’t provided, reviewed or endorsed by any advertiser or DansDeals.

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SC

I MISSED YOU!!!

samuel

Thanks! Why don’t you send it out on twitter?

Yandy's deals

Will these expire fast?

Mike

he did send it on twitter

Moko

Anything to London from NY?

Dan's the man

Not so great from NYC but great deals from LA.

Anonymous

Is anyone finding anything from ORD? I’ve tried several sets of dates, including those in the post, for 2 tix r/t from ORD but haven’t found anything under ~$1040 pp.

Mike

The following error(s) occured
Your request could not be processed because the system is already processing a request from you. If you were trying to confirm a booking, please review your trip list to check whether your trip has been confirmed. (3002)

THe leg

Will bags check through on the way back or do you have to clear customs in philly?

Mkme

What’s the cancellation policy

dan fan

Hey dan Is anything available in late June area?

M

Dead?

lag

if you get a good price for lag beomer please post it . thansk

Happy

Succos $748

SAM

CANCELLATION POLICY?

million miler

I booked a phl- tlv-phl- ewr using the multi city search for 35 bucks more

Itch

24hrs

Malka

Is there anything cheap for August? I got $1040 and change but that’s not a reduced rate. Unfortunately can’t go in May due to college.

brain

Why does everyone ask questions, that you should and can check yourself. Cancellation policy, and dates that you want to travel etc, Please do check this yourself. Dan does not work for you.

mas

looks like dead

Chaim yankel

What about changing the dates afterwards? Do they charge much?

Anonymous

@Happy: which dates did u use for succos

smart

Is that ur real name brain?

Andy

It’s working from DFW for $570ish May 8-11 and other assorted dates. Looks to be working in August as well, according to FT.

Anonymous

@brain:
THIS FORM IS TO HELP 1 each other.. no time to go check around.. thats why the comments is for

swishy

DID IT WORK FOR ANYONE???? PLZZZZ

Anonymous

not dead 558.87 EUR LGA to TLV just booked this minute.

Your reservation

Reservation number: 4U****
on this page
jump to:
your flights
meal/seat preferences
Trip status: Confirmed

hen

doesnt take my phone number how do u enter?

rochella

june 1st to june 8th for shavuos nyc to tlv is 770!! great price

Jon

LAX-TLV in January $680

dont get it

why is this such a great deal? dont forget almost all flights are with a stop over, in off season you can get elal non stop for around $600-$700

Andrew

Just for those curious, haven’t been able to find any deals to anywhere other than TLV.. This was a handmade TLV deal for DD 🙂 .

Sr

Is this non stop?

Lag bomer

There seems to be tickets leaving Sunday May 11 returning next Mon May 19 for $730 thru US Airways.

You can leave Wed or Thurs for $860. Check for yourself.

yitz

CANCEL OR CHANGE MY TRIP
If you like to cancel or change your trip, please click the one of the links for these services in your receipt mail, or you may use our “My trip” service below.

Wideroe.no offers a 24 hour cancellation deadline on all online flight reservation.

Flying Dag

@Andrew: Same here. I was thinking the same. Deal starts right at the end of yom tov….

Chaikel

You can switch to USD, and no FOREX

jankel

Ho do I change the currency when I click to change nothing happens

ben

could i book flight from lax to tlv that has a stopover in phl and board the flight starting in phl?? being that i live in lakewood

jankel

@Chaikel not changing when I click on it

Dan

Having trouble with country code on mobile phone fields

Anonymous

@Lag bomer: direct?

Shaul Yaakov

@ben: If you miss any leg of a flight with a stop-over, they (might) cancel the remaining legs of the trip. It is clearly in every airlines TOCs. If you skip the last leg, there’s nothing more for them to cancel.

Chaim

Succos 750 from Ny. Thanks Dan

jankel

@dan Im using a computer

jankel

@Dan If I book in euro will it charge euros?

:D

Anyone know how to cancel?

country code

Country code!

Enter like this: +1 (123) 456-7890

mas

and now they disabled international booking 🙂

dovid

mobile field enter a 1

no you can not get on in philly if you booked from ny but you can get it for a bit more $$

shmulie

looks like its dead: International flight booking search is not available at the moment due to technical updates

Ari

Getting ‘international booking not available’. Dead already?

ruvie

Dan – same here – its +1 but now I get:

We are unable to confirm the fare for the flights you have selected. Please choose a different fare or flights and resubmit your request. (15012 – 1006)

JSquared

@dont get it:
May – Elal is $1500 for the same flight.

I think the $750 savings is worth a stop in Philly from LGA!

1

only 1 is the country code

cher

is the site down?

Fast

DEAD

May

Not working for me :(. Saying international travel is not available while they update their system due to technical issues. Anyone else experiencing this right now?

Anonymous

@ben:

+1
Anybody?

cbs

thanks
just paid $521 USD per passenger TLV-LGA 6/17 – 7/6

yehuda

International flight booking search is not available at the moment due to technical updates???
anybody got this?

tzvi

Deal is dead? :

International flight booking search is not available at the moment due to technical updates

@Dans

Seems dead
International flight booking search is not available at the moment due to technical updates

leo

@Dan: do 011+1718xxx-xxxx

cher

@May the same thing happened to me. i also found that the flight leaving LGA on May 22 returning from TLV May 29 was not cheaper 🙁

Anonymous

Dead

May

I think it’s dead

Howard

Site is down for international bookings. Oh well.

abe

is it still working ?

chaya

i tried to book from LGA-TLV and this is what came up “International flight booking search is not available at the moment due to technical updates”
can someone help me with this please?

Jewish

same here May, not working…

qsman

Booked $834 r/t Chanukah from Baltimore.

qsman

It would cost me $250 r/t at least to drive to NY to take advantage of this one. Now I can go to a cousin’s bar mitzvah and renew ties with extended family.

ruvie

Well tried again and confirmed 3 tickets for May 19 (and 3 weddings to go to.
24 hr cancellation policy with no charge.

Chaim

Just booked and they emailed me something about my ticket was cancelled because they do not have to ticketing agreements with the airline on my itinerary. Booked again we’ll see what happens

Gabi

I booked at around 10:20 pm and got a confirmation right away. However I didn’t recieve any e-ticket # yet !! Is there a possibilty that it will be cancelled?

Blu613

Same here, working for anyone??

ruvie

3 tickets were 2,352.96 all in

Reservation number: XXXXXX
on this page
jump to:
your flights
meal/seat preferences
Trip status: Confirmed

katz

not working

John

Is it still working? its taking very slow

yada

@chaim, for succos 750, just curious did you actually book? how many? i got one at 830 for succos. but too slow, price is now above 1100 and I need more tix?

sara

I got a confirmation NY to TEL AVIV via Philly Jan 4 to Jan 14 for 2 people $1288.64

jankel

@Dan if I book and pay with my credit card and they charge me euros! not good? right?
any idea why my computer is not letting me hit that down arrow?

Yakov

The site seems to be down.

When searching any destination says “International flight booking search is not available at the moment due to technical updates”

ralph

Ive booked 4 flights in the past hour and half and they were all cancelled

eytza

since the site does not let me book international …can/should i try and book over the phone

Dav

International flight booking search is not available at the moment due to technical updates.

so there goes that!

Anonymous

getting international booking not available etc

Caring Husband

Guys, I see all the comments poster are from guys only, the women are all busy cleaning up + packing away the Pesach stuff. Please go help your wives, they are more important than the few bucks you’re trying to save.

John

So will they honor all flights booked?

lag

Any deals for lag baoemer??

Sam

Ticketed and confirmed!

Flo

I got a confirmation, then about 5 minutes later 2 e-mails, and two texts letting me know that it was cancelled because they don’t have ticketing agreements with one or more of the airlines on my itinerary. I had booked TLV to Phili for 6/2 with a return flight on 12/24.

Ezra

@Caring Husband and what exactly are you doing here?

happy

email says confirmed with all reservation info phil to tlv succos direct there and through venice home for $898!!
hope that means all is well!!

deals

@Sam:
How can you do that? Did you do that just now or a while ago?

Anonymous

is it deal dead?

rob

cant figure out how to cancel. sending me on wild goose chase. anyone knows how?

Alter Hundt (a Cocker, of course))

After got confirmation email I got msg my booking cancelled bcs they don’t have ticketing agreements WITH USAir, the biggest airline in America, and I’m booking from right on their site ???? Who believes this BS?

abe

can we skip the phili-ny leg and claim luggage in phili?

dana

just booked from tlv to lga from nov 25 to dec 16 for 600 a ticket.
they had from 12/2 to 12/16 for less than 500 also

hen

booked at 1032 two tickets got confirmation but not eticket or usair conf number do i have a chance?? did anyone get ticketed

Anxious

Is it completely dead? Will the website start working?

lakewood

Just booked oct 1-oct 20 phl-tlv-phl 7 tickets for $900 a ticket. Thanks dan

Anonymous

@Dav: is that permanent?

hen

booked at 1032 two tickets got confirmation but not eticket or usair conf number do i have a chance?? did anyone get ticketed?

henche

how much from egypt?

ISL

Anyone else getting “International flight booking search is not available at the moment due to technical updates”?

sagge

הצלחתי לפני כשעה תל אביב – לה גרדיה לחג השבועות

תודה רבה דן…

Yisroel

worked for me. Just booked TLV-NYC $584

la girl

@Dan’s the man:

can’t get it to work

someone

is it supposed to ask for passport information?

someone

hen, did you get confirmation info yet?

hen

booked 2 tickets at 1032 and just got canceled is there anything to do about it??? dan we need your advise?

Riv

Got it for Chanukah $644

Yair

I can’t book from TLV to NYC I get the error “International flight booking search is not available at the moment due to technical updates” Can anyone help?

oy vey!

I tried a couple of dates from NY to Isreal but keep on getting message – International flight booking search is not available at the moment due to technical updates.

Yair

@Yisroel: For what dates? I can’t seem to get it to work from Israel to NY.

hen

did anyone get ticketed???????

Tzadik

@ISL: Yes.

Yidel

Just worked for me tlv lag aug28tosep7

fh

back up and running

hen

@someone: got cancel notice

Yair

@sagge: זה בדיוק מה שרציתי, אבל זה לא עובד בשבילי עכשיו.

just booked!!!

Please please keep on trying i just booked for TLV-LGA for the Summer!!!

Hen

Where is Dan??????

Yossi

Looks like its working again!

Thankyou!!

Hey, Sruli1234, thanks for catching this!!

Thankyou

@Sruli1234: I have this funny feeling I know you…. Keep up your great work!

Mari R

@Yossi: hi just purchased will I be able to keep the tickets or no?

Hen

Did anyone else get the cancelation email?

Mari R

Thank u!!!?

Mari R

Just put one in the first field of the code and then 718*******

Chani

@Yandy’s deals: I just tried. It lets you book international but the cheap deal is gone :(.

mendel

back to normal but the flights not cheap

Tzadik

Still geting the international flights not available message.
what could be the problem????

Tzadik

@just booked!!!: what exactly did you do?

Anti-wideroe

This is a copy of my email corespondence with them after I got a confirmation, and my ticket was $810 round trip. Not that cheap for the time I was flying!
Hi,
Due to obvious pricing error it is not possible to book this trip on our website, you must book directly to the airline.

Best regards
Med vennlig hilsen

Runar Samphao Wessel
Widerøe Internet AS
http://www.wideroe.no

—–Opprinnelig

Sendt: 23. april 2014 07:56
Til: Widerøe Internet AS
Emne: Re: Vi kan ikke lage eticket på din reise 4VJOQO / We can not issue eticket on your reservation 4VJOQO

Man U serious? Don’t list products u can’t sell!

On Apr 22, 2014, at 11:15 PM, Widerøe Internet AS wrote:

Kjære kunde,

Vi kunne ikke fullføre bestillingen. Din reservasjon er kansellert. Ditt kredittkort har ikke blitt belastet.

Årsaken er at vi ikke har billettsalg-avtaler med et eller flere flyselskaper på din reiserute.

Vennligst se bort fra den automatiske bekreftelsen du fikk tilsendt på e-post.

Vi beklager det inntrufne, og anbefaler at du bestiller din reise direkte fra flyselskapets hjemmeside eller via et reisebyrå.

Vennlig hilsen
Widerøe Internet Booking

………………………………………………..

Dear Customer

We were unable to complete your order. Your reservation has been canceled. Your credit card has not been charged.

The reason is that we do not have ticketing agreements with one or more airlines on your itinerary.

Please disregard the automatic confirmation we sent you by e-mail.

We apologize for the inconvenience and recommend that you book your travel directly from the airline’s website or via a travel agent.

Sincerely,
Widerøe Internet Booking

Anxious

@just booked!!!: what dates and how much?!?!

Dan is the man

Dead dead dead waste of time to try

IsraelGuy

I think its dead-again – prices just went way up 2 minutes ago on a few flights I was looking at…

Joey

When having a layover in PHL, can i leave the airport and let go of the PHL-LGA leg?

Yoseph

Working?

It's working

Just booked 314am

It's working

Dan thanks again

Dans Awesome

Just got la-tlv for May 7-15 for $1700 for three people. Thanks dan!!

chaim f

when booking from ny if you go direct through phl without starting in ny it will be 100 more expensive

Leah

just booked 8 tkts – rnd trip from israel to usa @ $712.50/ea. i got a rsrvtn# – then got email from wideroe that booking was canceled.
can i fight this legally?

Avi

They just cancelled my reservation!
🙁
Anything I can do?

lolo

Seems to be going dead now, citing “technical updates”

Joey

I got a conformation and now came the following email:
Kjære kunde,

Vi kunne ikke fullføre bestillingen. Din reservasjon er kansellert. Ditt kredittkort har ikke blitt belastet.

Årsaken er at vi ikke har billettsalg-avtaler med et eller flere flyselskaper på din reiserute.

Vennligst se bort fra den automatiske bekreftelsen du fikk tilsendt på e-post.

Vi beklager det inntrufne, og anbefaler at du bestiller din reise direkte fra flyselskapets hjemmeside eller via et reisebyrå.

Vennlig hilsen
Widerøe Internet Booking

………………………………………………..

Dear Customer

We were unable to complete your order. Your reservation has been canceled. Your credit card has not been charged.

The reason is that we do not have ticketing agreements with one or more airlines on your itinerary.

Please disregard the automatic confirmation we sent you by e-mail.

We apologize for the inconvenience and recommend that you book your travel directly from the airline’s website or via a travel agent.

Sincerely,
Widerøe Internet Booking

Dave

We are so dissappointed! I booked tickets at around 10 pm and got a confirmation email but just now I got a cancellation email stating that “we do not have ticketing agreements with the airline you chose”

Is there anything to do about this?

Chana

anyone know if this is still working?

SC

THEY CANCELLED MY TICKETS 🙁

yidel

just got this email saying that the ticket was canceled

Dear Customer

We were unable to complete your order. Your reservation has been canceled. Your credit card has not been charged.

The reason is that we do not have ticketing agreements with one or more airlines on your itinerary.

Please disregard the automatic confirmation we sent you by e-mail.

We apologize for the inconvenience and recommend that you book your travel directly from the airline’s website or via a travel agent.

Sincerely,
Widerøe Internet Booking

Leah

booked rnd trip tlv-lga @$712/ea – got confrmtn#

E

I booked and then got an email saying they canceled my flights cuz they dont have ticketing agreements w one or more of the airlines on my itinerary. grr!

Gl

Try the advanced search, and multi -destination.
I was got confirmation but no ticket…

Gl

I got my second cancel notice!
Shucks

Annoyed

Got canceled! Chatted with and texted them but they said they stopped all the sales because of the price mistake! Dan please us all to get the tickets honored!

duvi

booked 8 tickets got a reservation nbr. a few hrs later received email canceling because of obvious pricing error

John

They just cancelled my ticket! 7 hours later!

Anonymous

@smart: hey smart, my name certainly has more truth in it than yours. Anonymous, correct we are here to help, but it’s much quicker to check yourself. Dan does NOT answer these questions. Have a look yourself through the comments.

duvi

spent booking got reservation. few hrs later got cancelation notice-stated obvious pricing error. waste of time

yis

booked at great prices and received a cancellation email. When chatting online with reps I received the following response: “We have temporarily suspended sale to the US due to an obvious price error from the involved airlines. Your Creditcard has not been charged!”
I guess they will not honor any booking that happened 🙁
Dan, Thank you very much and I am looking forward to your next airfare deal!

CONFUSED

they sent me confirmation, but mow say they are not honoring it. What can I do? I spent afew hours booking tickets for a group for a wedding.

yidel

i booked for for 484 from tlv to lga in september first i got a confimation email then i got this
Dear Customer
We were unable to complete your order. Your reservation has been canceled. Your credit card has not been charged.
The reason is that we do not have ticketing agreements with one or more airlines on your itinerary.
Please disregard the automatic confirmation we sent you by e-mail.
We apologize for the inconvenience and recommend that you book your travel directly from the airline’s website or via a travel agent.
Sincerely,
Widerøe Internet Booking

david

i ordered tickets last night and i just got an email that they didnt put the order through. did this happen to anyone else?

Hans Petter Kaggerud

I am sorry to inform you that all further bookings will be cancelled. Those ticketed will be honored (very few) but US airways has been alerted and furthermore all US airways bookings done through our site will be stopped before ticketing.

Hans Petter Kaggerud
CCO Vice Director at Wideroe Internet AS

yidel

has anyone been ticketed?

ruvie

went to sleep with 3 tickets and and a email confirmation – woke up to the same cancellation letter. Will now try to use my amex points to book my tickets.

Dan's the Man

If you got a confirmation go to DoT wesite and file a complaint against US Air. It’s not for sure gonna work but worth a try. At least you’ll be dealing with their executive customer service.

alyssa t KAPLAN

looks like they caught on

hen

where is DAN doesnt sound like hes around???

d montreal

these deals never work for me:(((((

yidel

@Dan’s the Man: @Dan’s the Man: the confirmation email came from Wideroes website us airways did not confim it at all

aw

I booked last night around 10pm and got an email confirmation and then an e ticket, i even went on to the usair website with the e ticket number to change my seat selection. so i assume mine will be honored

Avi

I was so excited, booked LAX to TLV for 490. Unfortunately got that email from wideroe cancelling my reservation.

Anyone have luck keeping the reservation alive??

H Jerusalem

I just tried to book, and when my reservation was canceled, as everyone else’s has been lately, I asked an agent when she thought they would resume selling these flights (US Airways doesn’t have an under 25 category, so I thought it was worth looking into).

She told me that “I just got a message that US will not be open again on our web site so you have to book directly from UA’s website.” Which means that if anyone has bookmarked this website, hoping to use it in the future, you are likely out of luck, as are all of us who were asleep when etickets were being issued….

JSquared

Mine was charged to my credit card and ticketed 10.26pm EST. It’s on the US airways web site.

Thank You Dan!

Anonymous

Still have not recieved cancellation emails. I got all e tickets. Does that mean I good?

Gabi

@JSqaured
When did you book these tickets? 10:26 EST ? Or you got the e-tickets then? I booked at 10:12 EST and got a cancellation email at 3 AM

Mari R

still didn’t get cancellation letter and no eticket

JSquared

Booked at April 22, 2014, 10:26 PM.

Ticketed at April 22, 2014, 10:46 PM.

It was only 1 ticket. Could that be why?

I’m actually on a flight from Miami > Detroit > LGA on a $52 round trip Dansdeals special 🙂

Rachel

I received etickets and even used the ticket numbers to select seats last night. I just had all 7 cancelled. Please advise. How do I get them back??

JFKEZE

HT to myself 🙂 if you have a eTicket number and they cancelled your ticket follow these steps, if you just have a confirmation code, it’s a bit harder to determine whether 399.88 applies but worth a try: http://www.flyertalk.com/forum/22748840-post90.html

oshrit

For the moment booking between these destinations is not available due to technical updates

David

I also booked late last night between LGA and TLV for end of May-first week of June (1 week total) for $744 on USAirways. Got confirmation email from the company with a code, and then received an email later saying my itinerary was canceled and credit card not charged.

Not sure we can file a complaint with the DOT on this one. The travel agency is in the EU and did not specifically target US based customers. Not sure the DOT or American law have jurisdiction over the travel agency in the EU because it appears USAirways was not directly involved.

Perhaps their cancellation violates EU law and we can lodge complains through the appropriate authorities there?

Dan

@David:
DoT rule is for any flight going to or coming from the USA. Doesn’t matter where the company is based.

Mordy

Does this apply to only those that got an e-ticket or a confirmation number as well?

duvie

Wider0e:

The fare error is outside OUR control, but it was detected by us, and we notified the operating airline in order to have this corrected
The sale was then stopped as the creditcard was never charged as explained below

I am afraid we will not get any further in this discussion, and we cannot sell tickets with fares that are obviously wrong

Regards / Vennlig hilsen

Odd Langvatn
Widerøe Internet AS
Strandgata 15
8656 Mosjøen,Norway
http://www.wideroe.no

Anonymous

@Dan:

Dan I understand that. However the question is whether USAirways itself can be held liable for the booking errors of a foreign based entity it had no agreement with and did not agree to provide transportation at the fares this agency advertised?

David

@Dan

So basically if this travel agency published wrong fares that the carrier refused to accept, the carrier can still be responsible?

Dan

@Mordy:
Definitely applies to those with eticket numbers, but nothing is stopping those with confirmations from doing the same.

@duvie:
Lol.
Most travel hackers never heard of Wideroe before Odd Langvatn decided to tell the internet to book tickets on Wideroe to drop the fuel surcharge…

@Anonymous:
@David:
I’d let the DoT figure that out.

Ben

Is there really a point in filling a complaint with the dot can that really affect the outcome?

JFKEZE

@David: @Anonymous:

Guys, it’s not rocket science, if you have an e-ticket number and got cancelled file DoT complaint, period, it doesn’t matter where Widerøe is based, what CC you used any of those things, don’t waste time with EU regs. Here it simple as submitting a complaint to the DoT (I even provided a super easy template), takes 3 minutes top.

If you just have a confirmation number, again it’s a grey zone, Delta did the right thing last time and honored, so there is some precedent to having the DoT forcing the fare to be honored.

Remember the El Al deal back in 2012, same thing, they forgot the fuel, if they had even seriously tried to cancel my ticket, I had the template ready to go, ironically I later cancelled since I was just gonna use it for a cheapo OW to EU hehe… Regulations in this arena are consumer friendly, use them to your advantage! 😀 🙂

anonymous

I booked at 1045pm and got my eticket confirmation at 1110pm
no cancellations at all for me, I even got my seats and I can even pull my reservation on us airways 🙂

ppm

How long does it take for dot to get back? My flights in 2 weeks and I have to book if not….

blue eyes

dead?

Mosche

Seems 2 b dead

JFKEZE

@ppm:
Two weeks, I’d file a complaint but not sure the DoT would be able to hep in that short of a timeframe…

Gabi

I submitted my claim with the DoT and I didnt get any confirmation # or email. Is that normal? Also, how long does it take for them to reply?

ppm

How can one go about publicizing nationally (radio, newspaper etc.) that US air refuses to honor their legal obligations?
Negative publicity can sometimes achieve wonders.

ARI

RESPONSE I GOT
WHEN LOOKING FOR PRICES TO TLV FROM BOTH PHL,NYC

For the moment booking between these destinations is not available due to technical updates

ppm

anybody that feels that us airways has illegally refused to honor their tickets purchased on 4/22/14. Please publicize it immediately on social media (facebook, twitter…) and any other public media that they can.

JFKEZE

@ppm:
Social Media really doesn’t work with mistake fares, it makes you look greedy (the Blind Man coupon backfired, the Myanmar/Burma deal, etc). Only regulation can help, and not to sound like a broken horse, but I gave out the recommended steps… 🙂

Good god

I called the dot and they said canceling the ticket after sending a confirmation code is against the dot guidelines. Period. It doesn’t make a difference how you book it. It doesn’t make a difference if you got an eticket number. Period. If you check the dot website(dot.gov/airconsumer click on the file a consumer complaint link, scroll down to “what happens next”) it says that all complaints get shown to the media and the airline if necessary. The dot representative that I spoke to told me that this complaint WILL get forwarded to the airline. So just file the complaint and the media will learn about the situation.

Mordy

@good god does it make a difference if they took money or not?

ppm

@Mordy:
according to my travel agent it does..

Mordy

I just spoke to the DOT to a gentleman named Douglas Davis. He said this is the first he is hearing of the cancellation issue but that anyone who recieved a confirmation can/should email them their confirmation that they recieved from Wideroe. I told him there were hundreds if not thousands of cancellations given and he seemed very upset and concerned. His email address is douglas.e.davis@dot.gov and the subject should read Wideroe/US Airways Cancellation

Avi

I’m no expert (and I did file a complaint with DoT because…..well….why not?) but I think it’s pretty clear that there’s been no violation here. The T&C of Wideroe’s website is that the confirmation can be cancelled. You (most of you/us) did not receive a USAirways confirmation, we received a Wideroe confirmation. That is meaningless. It is just bad business. If you called a travel agent and they misquoted a price, they can cancel if they haven’t yet taken your money….

mordy

@avi the dot has to this point recieved over a hundred complaints and has a Team of attorneys working on this case so I don’t think it’s a clear as you may think

Hen

I looked up the terms & conditions and this is all it says:

Applies to airline tickets
When booking an airline ticket, you are allowed to cancel the purchase within 24 hours after the reservation has been made. The 24-hour rule has been determined by ECACs Airline and Airport Voluntary Commitment to Passengers. Some fare types may have different cancellation conditions which you will be informed about during the booking dialogue at http://www.wideroe.no.
The information you receive from us
Our object is to give our customers as correct information about our products as possible. We take, however, no liability for typing or printing errors that may cause that we are unable to deliver according to the information given by us through our sales offers, marketing or any other way.
We reserve the right to cancel your reservation, or parts of it, in case the product is sold out or there is no coverage on your credit card. In situations where we are sold out, you will be notified about this, along with any alternative solutions we may offer.”
Nothing about “price error”.

Hen

For international flights:
If the booking is made at least 2 hours before departure, the ticket will be issued as an electronic ticket that will be sent to the email address you specified in the order process. Widerøe reserves the right to refuse the sale if it is not possible to to deliver the ticket safely and in reasonable time. Widerøe also reserves the right to reject the sale if the transporting airline does not accept documents issued by Widerøes Flyveselskap ASA.

ppm

On one of my reservations I got this email
Dear Sir/Madam

Unfortunately we cannot issue electronic tickets for the itinerary you have requested.
Electronic tickets can only be issued for the companies you will find on this list:
http://www.wideroe.no/en/eticketairlines

For companies that are not listed we must unfortunately decline the purchase in accordance with our terms of sale http://www.wideroe.no/en/conditions-of-sale

Please confirm that you have read and understood this e-mail so we can cancel your reservation.

Your credit card has not been charged.

Med vennlig hilsen
With best regards

Do I still have a chance? How do I proceed?

Avi

The conformation we received has nothing to do with the airline. It is just a reference number for wideroe. That’s why we can’t look it up on US Airways. But like I said, I filed a complaint and would be absolutely delighted if we get our bookings honored….

Gabi

Guys! Wideroe is definitely lying that they cannot ticket US Airways. They sell US Air flights all the time and we even saw in the comments that some people were ticketed in this glitch. Also, the representative from Wideroe wrote himself that “Those ticketed will be honored (very few) but US airways has been alerted”

So lets stop believing this nonsense and lets hope for the best.

Avram Z

So we have a foreign airline with no traffic or organization in the US … How is DOT going to be able to enforc this?

Gabi

Am I the only crazy person here that still thinks that there’s some hope with these cancelled US Air tickets?
I keep on checking the comments here if there is any updates regarding the DoT – anyone with me on this?

Avi

Any news with this? I got an email response from Douglas saying to file the complaint on their website (which I’d already done). Did anyone hear anything else?

Mosh

They didn’t respond to my Better Business Bureau complaint. The DOT has not yet responded with an answer.

Hen

@Avi: I got the same mail

yisroel

I was told by the dot that they will probably have an answer by this Friday

modry

any update when we can expect a response from DOT?

Yeh me

@Gabi: yeh me

Good god

@Mordy: No it has to do with weather or not u got an email confirmation.

Mosh

In response to my DOT complaint, Wideroe emailed me the following:

Hi

We are sorry that US Airways filed a wronge fare. As soon as this was discovered, the ticketing agreement between Widerøe and US was suspendend, and the purchase was stopped, as the creditcard never was charged. This is according to the salesconditions at http://www.wideroe.no

Gabi

@Mosh
When did you get this reply? Nobody got a reply so far…

Good god

@yisroel: it’s after Friday where’s the response?

Mosh

Got it Friday morning. This was a day after the DOT emailed me a response and a few days after the BBB sent theirs.

Gabi

Got a reply from the DoT yesterday saying that “they are further investigating this story and if I have any evidence that wideroe charged my credit card I should email it to them”.
How in the world can I determine if they charged my card? Maybe they first charged it and then took off the charge right a way when they cancelled it so it wont show up on the satement…

Avi

Just got this from DOT:
Case # DD2014050044

Dear Mr. Ganz:

Thank you for your correspondence regarding the reservation you made with Wideroe for travel on US Airways.

We are investigating the circumstances you described. If you have evidence that your credit card was charged, please send us this information as soon as possible. Please note that an itinerary or “confirmation for reservation” is not evidence that your credit card was charged.

We will forward your complaint to the airline and will ask the company to respond directly to you. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line at 202-366-2220. Please include your name and case number (see above). We will make every effort to reply to your message within one business day.

We have entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer’s Guide to Air Travel, can be found on our website, http://www.dot.gov/airconsumer. Thank you for taking the time to contact us.

Sincerely,

Norman A. Strickman
Director, Aviation Consumer Protection Division
Office of Aviation Enforcement and Proceedings

Good god

@Mosh: got what? Your tickets? Have you gotten an eTicket beforehand? Did you get a reservation code beforehand? Did they charge her credit card beforehand? Give us some info!

Mosh

@Good god: Got the aforementioned response from Wideroe. Originally I got (at the time of the order) from Wideroe an email saying that the eTicket was confirmed (though no ticket numbers were issued) as were the seats. A reservation code was also provided. As far as credit card charges, I have no idea if they charged and then cancelled it later that day when they issued the cancellation.

Avi

Pretty sure this is game over. Just got a letter from USAirways saying that unless anyone can provide proof of a charge to their card, they are very sorry but can’t help. They understand that this is not the desired outcome yada yada yada. Thanks for playing. Better luck to all of us next time.

Gabi

Got the same email. I think game is over 🙁

yisroel

just got an email from the DOT that although cannot be pursued through them, I can pursue the matter through the norway DOT. Did anyone try doing that? How did it go? How did you do it?

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