Last Wednesday I noted that Emirates had tickets from the Maldives to Europe for $64 or to the US for $100 one-way or $142 round-trip.
The DoT responded to people on Monday that their complaints did fall under DoT rules and that they were taking up the case. The DoT makes special rules to keep airlines in check, as in general the public can’t sue an airline in court due to the deregulation act.
The Wall Street Journal even picked up the story and noted that this website encouraged people to reach out to a higher authority-the DoT.
Earlier this year Southwest stealthily changed their program rules without advance warning, killing companion pass status for hotel point transfers overnight without warning. I wrote back then that people should contact the DoT. Some bloggers and commenters took me to task for recommending that we get the government involved, but it worked. A few days later Southwest relented and gave a 3 month grace period for hotel point transfers to count for companion pass status, which allows you to bring a friend with you for free when flying Southwest.
The DoT has helped me out personally several times, including getting reimbursed by American when they cancelled our flight to London and stranded us and our 2 toddlers in JFK overnight and for American charging an award redeposit fee after the electronics ban was launched.
And the DoT came through once again.
The DoT requires airlines that want to cancel a passenger’s ticket to cover the expenses for other prepaid airfare and hotel reservations that were made assuming the ticket would be honored.
Today, Emirates has reinstated the Maldives itineraries that they cancelled last week.
-DDF member as2 reports that his itinerary that was cancelled is once again viewable on Emirates.com and his old seat assignments have even been restored.
-DDF member normathej reports getting a phone call from Emirates saying that they have decided to honor the booking and asking if he would like the booking or a refund.
-DDF member Aerial Dag also got a call from Emirates, though has been ignoring it until he knows if wants to go or cancel.
So you should be able to logon to Emirates.com and see your ticket as it was purchased or you can call Emirates to request a full refund.
If your ticket has not yet been reinstated you can call Emirates at 800-777-3999 to get it reinstated. FT member jinxeddeep reports that a memo went out to Emirates supervisors today that they can reissue any tickets that were cancelled if they weren’t automatically reinstated. Be sure to post your experience in the comments!
Will you be using your tickets to the Maldives or will you request a refund?