Thursday, May 30th, 2013, 12:53 pm
Dear loyal LivingSocial customer,
We want to thank you for purchasing the LivingSocial deal for AJ Madison kitchen appliances, grills and more. Unfortunately, we just learned that AJ Madison is no longer able to honor vouchers and we’ll have to cancel this deal. We hate to be the bearer of bad news, but want to assure you that your purchase will be fully refunded. Please note: it may take up to five to seven business days for the transaction to appear on your credit/debit card statement.
Events like this are rare, but nonetheless disappointing. To help ease the pain — in addition to offering you a full refund — we will deposit 5 Deal Bucks into your account to be used on a future purchase.
If you have questions or concerns, you can always contact a Consumer Services Representative at help.livingsocial.com.
Thanks for understanding!
~LivingSocial Consumer Services
I contacted AJ Madison and they said they were not honoring the Living Social deal as there were “misunderstandings.” I guess that’s why they have a 1.5 star rating on Yelp. They signed a contract to make a deal, they advertised it themselves on their Facebook page, and now they stiff over 1,000 people who wanted to be their customer.
I contacted Living Social as I won’t be receiving any refund because I got the deal for free thanks to referring 3 people but they said there’s nothing else they can do.
The difference between this deal and the once-in-a-lifetime Fairmont deal where I brokered an agreement with Fairmont to honor their “mistaken” living social deal is that Fairmont actually cared about their reputation.
AJ Madison seemingly does not. And nor does Living Social for that matter.
The lucky ones here are the folks who placed an order right away. Several guys on the DansDeals Forums did that and already have their items! It’s not just mistake airfares where it pays to act fast anymore…