Earlier today I wrote about JetBlue’s new basic economy fares, which they’ll market as Blue Basic.
The restrictions are pretty much as expected, but apparently some Mosaic members got the mistaken impression from this morning’s email that their benefits were being eliminated from regular fares as well, so JetBlue just send out another email with a chart showing that Mosaic members will only be penalized if they purchase the basic economy fare.
Mosaic status doesn’t come with the benefits that other airlines give. You don’t get to select extra legroom seats, though Mosaic members can use a relatively small amount of points to book them. You don’t get upgrades to business class, even if there are empty seats. You don’t get club access. You don’t get better award availability. The main benefits are 2 free checked bags and that you can cancel and change your tickets without charge.
JetBlue isn’t allowing any cancellations or changes on basic economy tickets, and that applies to Mosaic members as well. They can’t even use their same day standby benefit or select seats.
It’s a surprisingly harsh treatment of their Mosaic members and it shows just how much JetBlue doesn’t want their Mosaics to book these fares.
Many Mosaic members must have emailed JetBlue, as they sent out the following clarification email,
Following our announcement of new fare options this morning, we want to tell you more about how they will work with your Mosaic benefits.
First, we want to assure you that you can still count on waived change and cancel fees for you and your eligible travel companions on all Blue, Blue Plus, Blue Extra and Mint fares.
We’ve highlighted in blue below how you can continue to enjoy your Mosaic benefits across all fare options:
Several readers have told me that they plan on giving up their Mosaic status due to these changes. It’s probably worth letting JetBlue know exactly how you feel as well via Twitter and email.
Will you work to retain your Mosaic status?
HT: Cactus Rabbi