United has been all over the place when it comes to refunds since the COVID-19 crisis hit.
They originally said that you couldn’t get a refund if they were able to find you an alternate flight option within 25 hours of your original flight, but their lawyers told them that policy wouldn’t stand up in court.
They changed the policy to 6 hours, but said that they won’t give refunds on international flights until a year goes by.
Even if you used miles and your flight got cancelled they were insisting on charging a redeposit fee, so I wrote a post on how to hack $50 off the redeposit fee.
But United finally got some sense knocked into them and their new policy is that they will redeposit your miles for free if your flight is cancelled by the airline. That’s true if it’s a United or partner flight.
Airlines have been cancelling lots of flights within 24-72 hours of departure, so be sure to hold off on cancelling until you see if the airline will cancel your flight.
Several readers that were previously told they would have to pay a redeposit fee have been able to get their miles redeposited today for free, so if you’re in that situation be sure to call United now to get your miles back…before they change their mind again.
If you already paid the redeposit fee you can try calling United for a refund. If they refuse you can file a DoT complaint and dispute the charge on your credit card.