United continues to be all over the place when it comes to refunds since the COVID-19 crisis hit.
They originally said that you couldn’t get a refund if they were able to find you an alternate flight option within 25 hours of your original flight, but their lawyers told them that policy wouldn’t stand up in court.
They changed the policy to 6 hours, but said that they won’t give refunds on international flights until a year goes by.
Even if you used miles and your flight got cancelled they were insisting on charging a redeposit fee, so I wrote a post on how to hack $50 off the redeposit fee.
Other airlines like American and Delta have been offering free mileage redeposits on cancelled flights.
Yesterday I wrote that United finally got some sense knocked into them and their new policy is that they will redeposit your miles for free if your flight is cancelled by the airline. That’s true if it’s a United or partner flight.
Apparently the negative press got someone’s attention at United, as now United has gone back to being customer friendly.
After some readers reported being able to cancel future travel online without a fee, I reached out to United to ask about their current policy and they confirmed that they now allow free mileage redeposits on all travel from now through May 31st, even if your flight is not cancelled. That applies regardless of when you booked travel and applies to both United and partner award travel.
You should be able to redeposit your miles online for free, but if it’s not working online you can call and request your miles to be returned for free.
That’s now far more customer friendly than American and Delta, which are only offering free mileage redeposits if they cancel your flight.
Kudos to United for the new policy, but remember that these policies are constantly changing, so take advantage while you can.
Stay tuned for tomorrow’s policy changes 😀