Hyatt announced today that they will allow free cancellations on non-refundable hotel stays worldwide for travel through 4/30. Cancellations must be made 24 hours before scheduled arrival.
Additionally they announced that all new bookings made between 3/13-4/30 for any future travel date will be refundable, even if the rate says non-refundable. That means you can rebook refundable hotel stays using the cheaper non-refundable rate and still be able to cancel for free should you need to!
Hyatt will continue to offer the option of accepting 10,000 points in exchange for forfeiting any prepaid stay worldwide that was made before 3/9 for travel through 6/30. You won’t get a refund if you choose this option.
Hyatt also announced that they will not be expiring any points from today through 5/31 and that they will work on lowering the thresholds for elite status this year.
Hyatt will also postpone the launch of peak and off-peak award night pricing until next year. Advance notice will be provided before that launches.
Additionally, Hyatt is postponing their previously announced category changes for 2020. Instead of 217 hotels changing categories, only these 5 hotels will change categories on 3/22 at 9am ET:
- The Park Hyatt Mallorca will go down from category 6 to 5.
- The Park Hyatt Ningbo will go up from category 3 to 4.
- The Park Hyatt Shenzhen will go up from category 4 to 5.
- The Alila Yangshuo will go up from category 4 to 5.
- The Hyatt Centric Park City will go up from category 6 to 7.
All other hotels will remain unchanged.
Members who have existing award bookings for a night after Sunday, March 22 that moves to a lower award category will receive an automatic one-time refund on the point difference. Points will be refunded in members’ accounts starting on Monday, March 23.
I was looking forward to some of the hotels going down in category and kind of wish Hyatt had kept more of those. But I’m also happy that many other hotels won’t be going up in category. It does seem fair to postpone these changes.
Finally, Hyatt will also adjust elite qualification for 2020 and will communicate those changes later in the year when the full impact of COVID-19 is known.
Kudos to Hyatt for these changes!