It’s applicable for tickets purchased between March 1, 2020 at 4:30pm CST and March 16, 2020 at 11:59pm CST for travel between March 1, 2020 and January 26, 2021.
If you do make a change, the change fee will be waived, but the difference in fare will still apply.
However American is only allowing one free change and they are requiring that you make the change at least 14 days before your scheduled flight.
It’s an odd restriction for a promotion designed to make nervous travelers feel at ease buying tickets in an era of coronavirus. After all, people are likely to cancel travel plans closer to departure in the case of the virus spreading in their destination.
But as I said when JetBlue announced their policy, “However it may also backfire and starve airlines of change/cancel fees that they count on in order to upsell refundable fares and drive ancillary revenue.”
Apparently American took those fears to heart when they crafted their policy.
Additionally American is excluding award tickets from this policy, while Alaska and JetBlue applied the policy to paid and award tickets.
Your turn Delta and United. Will you copy JetBlue or American?