COVID-19, the novel coronavirus that is spreading across the globe, is hitting airlines harder than any other industry. A global pandemic will likely mean the end of some airlines.
JetBlue just announced that if you make a new booking between February 27-March 11 for travel by June 1st that they will waive all change or cancellation fees for any reason.
For the next 2 weeks, there’s no change or cancellation fees* with any of our fares. Applies to bookings made 2/27-3/11 for travel through 6/1/20. Details > https://t.co/Z2MO9WX3Zz pic.twitter.com/tZBI3tL19O
— JetBlue (@JetBlue) February 26, 2020
If you do cancel they will give you a credit for the money spent into your TravelBank that can be used for flights for anyone within one year of the cancellation.
If you do make a change, the change fee will be waived, but the difference in fare will still apply.
Changes or cancellations must be done before the scheduled departure time.
This policy will apply no matter where you book JetBlue travel, including Priceline, which in general has a much more liberal refund policy than booking directly with JetBlue.
It’s certainly a novel way to ease people’s fears about booking travel during a time of uncertainty and I think we’ll see some airlines copy it. However it may also backfire and starve airlines of change/cancel fees that they count on in order to upsell refundable fares and drive ancillary revenue.
Do you think other airlines will match JetBlue’s policy? Are you more likely to book travel on JetBlue due to the policy?