Update 2: Several commenters are reporting that faxes are no longer needed! All Delta supervisors should now have access to everyone’s Priceline itineraries and are able to rebook them. You should be able to call now and confirm your reservations, let us know how it goes!
Update: Delta is honoring the tickets for everyone who made a priceline reservation by 1pm during the glitch last Thursday and never got a confirmation!
-Just call Priceline to get a copy of your priceline contract at 203-299-8000. You can also login to your Priceline account, click on “My Trips,” and then wait a minute for a chat button to popup in the bottom right of your browser.
-Then fax it to Delta at 801-575-3000 and/or 888-286-3163 (their fax line is very busy, so keep trying if it doesn’t go through; services like faxzero.com allow you to send faxes for free online) and make it attention to SLC Reservation Customer Experience Supervisor. Make sure your contact details are there as well as commenters and DDF members are already getting callbacks from their fax to confirm their tickets.
-There’s a long backlog so just be patient and wait for the callback!
Originally posted 12/28:
While thousands of people successfully booked insanely cheap tickets thanks to the Delta glitch on Thursday, some people got emails that their tickets were never confirmed.
In those cases you should contact Delta directly to work to get it confirmed. Try to get to a Delta supervisor in the Salt Lake City call center where several people have been able to get their tickets honored.
You should be sure to check your SPAM folder as many confirmation emails wound up there.
-DDF member Proisrael, who first posted the deal on the DansDeals Forums, got such a cancellation email from Orbitz. While Orbitz offered no help he was able to eventually find a Delta agent to help him and get his 7 tickets reinstated. He found a Delta manager, explained that Delta had made the press release that they were honoring the tickets, and the agent agreed to finalize the booking.
-DDF member emek booked 3 tickets from JFK to Los Angeles for $45 each on Orbitz. He also never received the eticket numbers and got the Orbitz cancellation email. He even filed a DoT complaint.
He called Delta tonight and while they resisted as the tickets were never confirmed the agent did eventually accept a copy of the original Orbitz confirmation and honored the $45 fare.
-The Boston Herald also shares a story where a DansDeals Forum member booked through Orbitz and had a similar problem. In that story the paper helped the member get Delta to honor the tickets as well.
-Some commenters on the original deal have also had success getting Delta to honor the tickets even after an Orbitz cancellation email.
Bottom line: HUCA and be persistent! Share your success or failure stories in the comments.
Join the 25,300+ people who follow @DansDeals on twitter and you’ll get a tweet when a deal is posted on DansDeals.com!
You can even have Twitter send you a text message whenever a new deal is posted.