Delta Aftermath Part 1: Delta Honoring All Unconfirmed Tickets!

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Update 2: Several commenters are reporting that faxes are no longer needed!  All Delta supervisors should now have access to everyone’s Priceline itineraries and are able to rebook them.  You should be able to call now and confirm your reservations, let us know how it goes!

Update: Delta is honoring the tickets for everyone who made a priceline reservation by 1pm during the glitch last Thursday and never got a confirmation!
-Just call Priceline to get a copy of your priceline contract at 203-299-8000.  You can also login to your Priceline account, click on “My Trips,” and then wait a minute for a chat button to popup in the bottom right of your browser.
-Then fax it to Delta at 801-575-3000 and/or 888-286-3163 (their fax line is very busy, so keep trying if it doesn’t go through; services like faxzero.com allow you to send faxes for free online) and make it attention to SLC Reservation Customer Experience Supervisor. Make sure your contact details are there as well as commenters and DDF members are already getting callbacks from their fax to confirm their tickets.
-There’s a long backlog so just be patient and wait for the callback!

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Related: Delta Aftermath Part 2: Where Are You Going?

Originally posted 12/28:

While thousands of people successfully booked insanely cheap tickets thanks to the Delta glitch on Thursday, some people got emails that their tickets were never confirmed.

In those cases you should contact Delta directly to work to get it confirmed.  Try to get to a Delta supervisor in the Salt Lake City call center where several people have been able to get their tickets honored.

You should be sure to check your SPAM folder as many confirmation emails wound up there.

-DDF member Proisrael, who first posted the deal on the DansDeals Forums, got such a cancellation email from Orbitz. While Orbitz offered no help he was able to eventually find a Delta agent to help him and get his 7 tickets reinstated. He found a Delta manager, explained that Delta had made the press release that they were honoring the tickets, and the agent agreed to finalize the booking.

-DDF member emek booked 3 tickets from JFK to Los Angeles for $45 each on Orbitz. He also never received the eticket numbers and got the Orbitz cancellation email. He even filed a DoT complaint.
He called Delta tonight and while they resisted as the tickets were never confirmed the agent did eventually accept a copy of the original Orbitz confirmation and honored the $45 fare.

-The Boston Herald also shares a story where a DansDeals Forum member booked through Orbitz and had a similar problem. In that story the paper helped the member get Delta to honor the tickets as well.

-Some commenters on the original deal have also had success getting Delta to honor the tickets even after an Orbitz cancellation email.

Bottom line: HUCA and be persistent!  Share your success or failure stories in the comments.

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799 Comments On "Delta Aftermath Part 1: Delta Honoring All Unconfirmed Tickets!"

All opinions expressed below are user generated and the opinions aren’t provided, reviewed or endorsed by any advertiser or DansDeals.

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Zed

@dan What about if I booked on Priceline and got the same kind of message?

zee

Would you suggest the same course of action for unconfirmed priceline tickets?

Pop a hot

Does the same hold true with priceline? Got some priceline number but later they said it got canceled.

Danny

What about us people that got itinerary numbers from Priceline and already chose seats on the flights but then never got confirmed. Should we call delta as well? Or is it different than Orbitz

Glimmer of hope

What about Priceline Intinerary # issued but, “Booking Failure”?

David

What about getting a itinerary number from Priceline. And then a message that booking failed?

Esther

@Dan Does this also apply to the Priceline tickets stating “we will send you your
complete itinerary 15 minutes….

David

What about getting a itinerary number from Priceline and then a message that booking failed?

Esther

Sorry didn’t realize this question was posted already…

John

For Priceline they never charged my cc and said they wouldn’t since other end wouldn’t go through. Is that what your talking about? Dan

Change?

Anything about changing dates? I’ve true a few times but have not been able to change the dates on my tickets …

yitz

Was successful tonight getting Orbitz tickets reinstated

Priceline

How about those using Priceline that received itinerary confirmation numbers that never got ticketed and now “state booking failure”?

Bethany

I only have an itinerary number. They never sent an email, despite saying one would be coming in 15 minutes. I should have taken a screen shot but didn’t.

yaakov

BH I had success in booking a total of 17 flights for $25.41 each on priceline. If you didn’t get the email from priceline then check your spam folder for some reason priceline emails have been going to spam at least on Gmail. I know a bunch gmail users that had this problem.

Levana

I thought my ticket hadn’t gone through as I never got to the confirmation page. But I saw that I was charged for the tickets, happened that I had received a Priceline confirmation in my Spam.
$25 JFK> LAX 😀

Bandsway

Never got the email but got a confirmation number from Priceline immediately after the booking. When using the confirmation number to log in, it says that it is no longer available from that airline and here are my other options.

bo

I got an email of confirmation and spoke to orbitz and delta for over two hrs and nothing helped!! What cld I do to change it now??

Shmuel

Has anyone had any luck with getting them to honor cancelled tickets from Priceline?

jake

I saved a screenshot of the priceline itinerary number but never got an email who should I call priceline or delta ?

workmom

I tried booking through price line and have a screenshot of my itinerary number. I tried calling Delta on Thursday and the agent I spoke to wasn’t helpful. Should I try calling again?

jason

I booked on priceline, everything went through I even got an itinerary # and never got an email from priceline or delta that my ticket was confirmed. When I looked online at my trips it said booking error bevause I asked for an economy ticket and I chose business so they canceled me. Is their anything to do??

meira

Got an itinerary number from priceline, does that help?

Anonymous

i got an itinerary number from priceline with a message that ill get a confirmation email in 15 min but that never came.

Dan

Call Delta folks.
Several times if necessary.

yup

@Dan:
I screened shot the confirmation number but it doesn’t say wha the reservation was

mo

any luck with priceline ?

Esther

I took screenshots from both of my bookings saying that I will get an email confirmation but never did. When I tried my itinerary number it said booking failure

abe

i got an itinerary number from priceline with a message that ill get a confirmation email in 15 min but that never came.

jason

I ment it said booking failure

Chaya

@Dan:

yes i have a screen shot of my itinerary number. i just tried calling delta and they said my priceline number won’t help. she searched for my name and couldn’t find the tickets, so no luck…

Aron

@Dan: yes dan I got a screenshot of my booking. should i still call?

Yitzyul

@Dan:
Whne you go to price line page and check your “request stauts” it shows the itinerary with the words “Booking Failure”

Frieda

@dan I got an itinerary number from Priceline but under my trip it says booking failur. I have a picture of the screen with my itinerary number. Can this help me get my tickets?

Dan

@Frieda:
Call Delta and ask for a manager or someone that you can email the itinerary to and ask them to honor it based on the press release they put out.
You may have to call several times until you find an agent or manager that can help you.

Yitzyul

@Frieda:

When you click the booking failure button on Price line it lets you click on the “flight” and shows what you booked!

If anybody has luck with Priceline
Let us know!!

Anonymous

I have a itinerary number from priceline. i called delta friday they said they have no info of my name in they’re system and it was never ticketed.

Chaim

Yes I have a screen shot of the priceline confirmation. How do I send it to u?

Bethany

I spoke to Delta for a while about the Priceline thing. The agent was really nice and helpful and sounded like she really did want to book it for me but she said she couldn’t do anything with just a Priceline itinerary number. It wasn’t in their systems at all. When I spoke with Priceline all the agent kept saying was “sorry it didn’t work for you yesterday but you could rebook it today!” — uhhhh

abe

guys, call delta and if anyone is successful let us know

BB

Used Priceline to book.
I got a reservation # on the next screen after making payment for the booking. We never received an email from priceline. I contacted priceline and delta a few times.
Priceline said they never made the booking and the reservation # which I gave them is not a definite booking till I receive an email from them with Electronic ticket numbers.
Delta said they would have honored the price if I had an electronic ticket number-but of course won’t in my situation.
Any ideas at this point?

Moishe

i took a screen shot from priceline and called delta and they said theres nothing they can do!!

Priceline

@Dan:
Its not an email its online at Priceline website when you check your request status

BB

If my CC was charged then they would have honored it

Jon

If anyone has any success with what seems to be the same priceline issue of having the itinerary # but nothing else. Please post here

Esther

Priceline didn’t give us actual intinerarys they only gave us intinerary numbers, which I guess have no value….

Chaya

@Yitzyul:

When i click on flight, it shows this:
Sorry – Unable to book your airline tickets
Airline availability and pricing is constantly changing and we were unable to book the flights you requested.
Please select an alternative option from the itineraries below. Prices are per ticket including all taxes and fees.

Eli

I had the same problem from Priceline. I received an itinerary number and have the screenshot. Delta is refusing to honor

Chaya

@Dan:

it’s an itinerary number of priceline looking to find that flight for you. it’s not a confirmation. not even a reservation number

Dans The Man

@Dan Yes I Have screenshot of my itinerary # from priceline saying that the confirmation will come within 15 min. I never recieved the email. I called priceline and it said my card wasnt changed and it wont be honored. I called a direct # for a live representative @ priceline (203-299-8000) and the manager there said I will still be receiving the confirmation email. Delta tonight said that theres no way they can honor that unless I have a confirmation # from delta or a # next to the credit card charge. I called priceline tonight and they sent me link to the itinerary and my booking info but said i do not have a delta # bec the time the confirmation went through delta stoped it. Deltas saying that without a delta locator # or TNR # then thee is no way they can honor it. I’ve been on the phone with them for 3 hours. Thanks alot

Aron

Just called delta they told me that the itinerary number price line gave me means nothing. If any one has luck let us know.

milechazzer

They should not be able to justify honoring one but not the other

milechazzer

@Moishe:

You should speak to a supervisor, point them to this article
(http://bostonherald.com/business/business_markets/2013/12/delta_says_it_will_honor_man_s_tix), and tell them Delta is honoring these reservations

DenShem

I am also a victim of priceline both myself and my sister were booking thru priceline and after 20 minutes of waiting for the confirmation it never processed. After all morning on the phone with priceline as it is impossible to get a live agent I was told only Delta can help. I just got off the phone with two Delta agents and to no avail am in the same boat NO TICKETS to LA!

ben

1) i just called delta for the second time regarding my cancellation.
2) made sure to speak to supervisor.
3) began my convo asking him about how he is enjoying the final week of the year. (always helps opening the convo on a friendly note)
4) he told me that since Friday, Delta, has reassessed their position on these cancellations & he has honored my tickets.
(NYC – HNL)

5) you may need more dialog than i had. be creative with deltas statment about “honoring cancellations”, you know of others…
ultimately “POSEACH ES YADECHA…”

Jess

I got a ticket to LA but I also booked a trip protection fee for $17 does this allow me to fix my ticket to go to Phoenix instead? Maybe change the dates to a different time…does the trip protection help me at all?
Please help

Eli

@ben: what information did you need to give them to prove you made the purchase?

embeee

@ben:
Which website did you book thru?

manganator

@ben
did u book through priceline and have only the itienary number?

Ronit

I spoke to a delta manager and gave her the priceline ticket ID and told her about the delta spokesman comment and their press release and she booked in on the phone!!

DenShem

@ ben where you charged on your c/c? I was not.

fradl

flood the dept of transportation with complaints about priceline until they are embarrassed or forced to honor priceline. also contact all major newspapers to keep the story on page 1

Eli

@manganator: yes

Eli

@Ronit: do you know who you spoke with

DenShem

@Ronit were you charged on your c/c or had only an itinerary number as I have?

Danny

@Ronit by ticket id you mean an e ticket or just the itinerary number from Priceline?

Anonymous

@ben: @ben: u booked on priceline and had only itinerary numb?

workmom

Just tried calling Delta again with itinerary number from Price line with no luck

Esther

@ben can u pls answer us?!? We are all wondering if you booked through priceline?! And u had only the intinerary number??!

Anonymous

@fradl: lets go guys

ben

@ELI
my confirmation from the booking site

Shmuel

just spoke to a delta supervisor by the name of “LES” had no luck with only request number from priceline…I was instructed to call priceline

ben

@manganator – my friend did. im workling on his now. but the comment underneith me by RONIT you will see that its possible

@DenShem – i booked through FLIGHTNETWORK they are canadian. but my CC was NOT charged. i still managed to get it. read my initial comment again “4) he told me that since Friday, Delta, has reassessed their position on these cancellations & he has honored my tickets.”

ingeneral i ALWAYS use “SKYSCANNER” i find them to be the best and they sent me to FLIGHTNETWORK on this one

milechazzer

Does anyone who booked with Priceline have a screenshot or email showing the flights and price? Without that, Delta wouldn’t have any way to know what flights you booked and what fare you were quoted.

ben

i fly A LOT and for 5 years im only using SKYSCANNER.

pricelineexpert

i had the same problem with the priceline itinerary number only and got a priceline upper manager to resubmit the request for ticketing and it went threw 🙂

Shani

No luck just spoke to supervisor from delta with Priceline intinerary number they said no reservation! But with other booking sites that were cancelled (like orbitz or delta direct)reservations and those they were honoring!!

rebecca

pricelineexpert: How were you able to contact upper mgmt at priceline?

rachel

does anyone have a phone number to a live person at priceline??

@pricelineexpert

Do you have a number to call price line even after office hours. (Pricelibe isn’t open until Monday)

Delle

Hi, anyone successfull in reaching a priceline representative? It doesn’t give me an option of speaking to a customer service representative

Anonymous

@pricelineexpert: how did you get through to priceline? I tried several times and did not get through. Also, do you have the name of the person who you spoke to?

Priceline

@pricelineexpert how did you get through to Priceline can’t find a number to call them

Esther

@pricelineexpert name of supervisor??

BB

spoke with a nice rep at delta
if you have a record locator of your reservation- they will help, since I didn’t……………….

Shani

Was delta able to find at least an itinerary for u?? Or u started from scratch ?

milechazzer

So no one received an email from Priceline which showed the flights that they booked and the quoted price?

Sheila

Supervisor at Deltais telling me that with only a Priceline number they cannot reinstate the ticket. However, if the ticket had been reserved but later canceled they would honor the fare and reissue tickets. Unfortunately, she said this is not the case with the majority of Priceline attempted bookings where we received message saying taking longer and look for confirmation email in 15 minutes. Said she has been receiving calls about priceline tickets all night. If there is not a cancelled reservation in Delta system they will not issue tickets. @Ben did you have a cancelled reservation??? Did you only have the priceline number? She said priceline screenshot would not help either. So close, so disappointed.

Hi

Call price line at the end of there first message press 1 that you don’t have a itinerary number then put in your phone number when they say they have a record push 2 for wrong itinerary then they will transfer you to a human

ben

i didnt have a priceline ticket i had FLIGHTNETWORK
but as i mentioned others did you must read their comments
some seem to have gotten their tickets back.

MG

I had the same thing with priceline where I got an itinerary number and they promised to email me within 15 minutes but never did. I have that screen shot as well as the one of the posted fare with all of my info filled in and the purchase my ticket button. I filed a complaint with the DOT, they didn’t seem to understand because they responded by asking for the ticket confirmation email and the proof of credit card being charged. I tried explaining again and I’m waiting for a response. They did indicate that the number of complaints is very important, so it’s probably a good idea for everyone to do so to put pressure on priceline to make good.

Shani

@mg what’s the number to department of transportation??

mmb

anyone have luck with Priceline to issue them their tickets ???

Shani

@mg what’s the best way to contact them do u have an email address???

rebecca

Emailed DOT regarding priceline as well.

Moe

Hey Dan,

Is there anyway to change the flight date (postpone the return trip one day)? The delta rep said they can do it and then charge the full fare? Anyway around this and will HUCA help?
TY!

Dave

Priceline seems to be the problem. Every other booking website has been helping their customers. We should put some pressure on priceline. Everyone should write comments on their facebook posts and private message them on facebook.

https://www.facebook.com/priceline

Shani

@mg thank you!!!

Gloria

Delta would not honor the tickets without a delta confirmation. However, they offered me $50 ticket voucher per ticket. Then they changed their mind and only were willing to give me the voucher if booked then. We compromised and I got a $300 dollar voucher ;( (Priceline really messed us all over)

philyjew

any human pricelinians are there during the weekend?

Shani

@mg just curious why would contacting the dot help in this situation??

philyjew

I had tried with Delta (3 times)- they memorize the same thing and say it over and over: “without the price line link to Delta conformation code we cant do anything”.

Esther

Delta just gave me another customer service number to Priceleine 8774775807

Josh

Orbitz tickets were cancelled…..DELTA HONORED THEM. IM CONFIRMED, BOOKED, AND TICKETED!!!

2 tickets round trip LAX TO Maui, Hawaii $17.58 total.

Booked tix through orbitz during glitch. My credit card got charged and I was issued orbitz confirmation # and delta confirmation #. Orbitz then cancelled tickets. Heres what I did:
1. Called delta to pick seats, they said orbitz never actually fully processed tickets. I debated rep for 30 mins to no avail. Who blamed orbitz.
2. Called orbitz who were horrible and blamed delta and said only delta could help. Call lasted 2 hours.
3. Placed a 3 way call between myself, orbitz, and delta… Hilarious! They literally argued with each other while I listened for 90 mins. Within first 10 mins delta rep told orbitz rep that company notice was sent around to honor all tickets booked directly through them and third parties. Orbitz literally refused delta reps orders to reissue the tickets because they had been cancelled already. Dead end.
4. 3 way call again with orbitz again refusing deltas orders to reissue cancelled tickets. This time the delta rep took it personally and went way up the delta corporate chain. Orbitz again refused. Dead end.
5. Same Delta rep from previous call, called my cell Friday at noon. She was so offended by orbitz horrible customer service, she picked up an extra shift on fri morning just to come in and deal with my situation. She told me she spent 115 minutes on hold with orbitz ticketing dept and got no where! She then took it upon herself to have the delta higher ups cut orbitz out of the equation. She reissued my tix directly through delta and honored the prices! She was an angel. She took my battle on for me!

To accomplish this you MUST have all of the following:
1. Third party website confirmation #
2. Delta confirmation #
3. Your CC must have been charged, even if it was refunded, it must have been charged at original time of tix purchase.
4. A very determined and open minded delta rep.

IT CAN BE DONE!!! I am proof.

Josh

Added to above post:

I was never actually ticketed in my original tix purchase. I just had confirmation # from delta and orbitz.

Est

@gloria do you have a name, number, dept… Who u spoke to? How many tickets did you book in order to get $300

I also reached complete dead ends in speaking with all higher ups in Priceline . They say to contact executive services. The last rep said they can b emailed by going into investor relations on bottom of home page and then on the right side contact us. U cud add in attn executive services team. We should flood them!!!

BB

@Josh
Can you supply the name and number for that Delta rep?
I booked through Priceline and only have a Priceline reservation number-no delta number
I spoke to Delta yesterday and 2X today- they want a record locator to help.
Priceline was worthless

sarahs

i just called DELTA after trying since Thursday afternoon purchased through Priceline. Call Delta direct and pray ,they just honored my tickets……

Crazy tools

Friend just got his priceline itinerary honored after lots of hucas. They said they can’t take any screenshots by email. So he just told them what he booked and how much it was, they said they can’t match the exact price so just rounded it up a bit.

He said he book first class (think he actually only tried economy) ended up getting 2 first class tickets to LA!!
Took a lot of hucas and spoke to a supervisor!

gaby

I tried Delta and Priceline both cannot help me since I don’t have a confirmation number only the Priceline Itinerary number. Priceline said that from the time Delta fixed their system until Priceline fixed theirs all those tickets were not ticketed

Est

@ crazy tools was that thru delta or priceline?

Est

@sarahs did u have more than an itinerary number?

milzz

no luck so many hucas 🙁 same oriceline situation as everyone else…. i dont understand how anyone got it to work. botton line- hakol beyidei shamayim

dave

@crazy tools did he do that with just a priceline number and no conf from delta? I got a msg that i would get in 15 min an email but never got it or got charged.

ET

Thx everyone for ur comments. I have the same problem with priceline delta were NOT helpful!!! Ill try again tmrw after reading the suggestions

BB

just got off the phone with delta-again same priceline deal – if no email from priceline or delta # to work with-they can’t help you with the price……BUT after speaking for awhile she gave me $100 voucher/passenger valid for 1 yr
It’s not the same as the original deal-but she made me feel better.
Still not as good as Crazy Tools,though…

JS

I booked one set of tixx through Delta.com which ticketed right away. I went to book a second one but the site crashed so I went to a dutch site called Vliegtickets.NL. Got my confirmation email and saw that my CC was charged. Figured it was worth a shot.
Got an email 24 hours later saying it was cancelled. OK, 1 out of 2 is fine. Read after shabbos on FT that they were honoring the tickets, you just had to call Delta and walk the agent through it.
I called up and it took about 50 minutes but she was able to find our names on the dates and flight numbers as a reservation (not through a PNR) and the helpful agent rebuilt the fares through the numbers of our first fare that we had booked with Delta.com. This actually came out $30 cheaper than the European site since we didnt have to pay any of the fees.
If you have any reservations through this site…call call call! Be patient and friendly on the phone and you will be happy!

Jeremy

This is the message i got after paying. Any chance i can call up and get these tickets?

product dates submitted destination
Flight 01/19/14 → 01/26/14 booking failure (12/26/13)

New York City, NY to Honolulu, HI

DenShem

@Sarah were you actually charged on ur c/c. I was not and that seems to be the issue, If a c/c charge went through than yea delta is honoring, you guys all need to be specific regarding your comments. If you had only a request number at the end of the priceline purchase and waited for confirmation and never receieved an email or c/c charge were you actually able to get delta to honor?? as of last night an entire room of suoervisors said they cannot honor!

Gloria

@Est, I don’t have the name of the manager. Just spoke to someone, and he spoke to his supervisor.

What I just found out in the last few minutes is that when you call priceline ask to speak with costumer relation and get from them a copy of your contract page. Then fax it over to Delta @ 801-575-3000 ATT: SLC Reservation customer Experience supervisor. Leave them your phone number and they will call you back to speak with you- hopefully to issue you the tickets.

MR

called priceline, no luck, said nothing they can do….anyone else have any luck with just a priceline itinerary number?

fradl

it is time to email priceline and say that orbitz is the way we will go from now on. they have a better computer system

MR

@gloria
What do you mean copy of your contract page?
from what?

JohnD

we need to let them know that thousands of people will never use priceline if they dont honor the failed booking people!!!!!

Izzy

We should flood Priceline with calls saying: We are very unhappy with the way Priceline conducts themselves and really going to think twice about booking through them since they don’t book right away and don’t guarantee the price they are quoting. Other sites booked right away thereby getting Delta to honor the deal. And where was the email that was supposed to have come in 15 minutes at least tell me the status of my ticket.

sara

How u people geting thru to priceline what number u calling

Charlie

How is it possible to get a live agent at Priceline?

DenShem

I HAVE FILED A COMPLAINT WITH DOT REGARDING PRICELINE , WHOEVER USED PRICLINE MUST DO SO!!
What I was just told by a Delta supervisor they aren’t having any problems with any other travel site except pricline , they have a way to see Orbitz and Expedia reservations even ones that attempted to process and didn’t go through.
LOOK BACK SOMEONE POSTED THE SITE TO FILE A COMPLAINT

JohnD

Please tell us how to file a complaint and what to write

Priceline Victim

I just filed a complaint also with the DOT about Priceline.
http://www.dot.gov/airconsumer/air-travel-complaint-comment-form

People we need to start hearing about Delta/Priceline honoring our reservations we made thru Priceline!

manganator

i just spoke to a delta representative and the glitch was until 1pm eastern time,
how come delta isnt honoring them? anyone have any connection to the wallstreet journal and other newspapers to complain about priceline and put pressure on them

E

delta told me to fax info from priceline and might honor it….. hope sooo…

Gloria

@MR all I had was my priceline confirmation number. I spoke with the customer relations department who was able to locate whats called “contract page.” Delta said you did not need to have been confirmed, but you need to prove that you tried booking during the glitch. They said tickets will likely be honored. Ill know in a few business days if this was successful or not. Gl

JohnD

Just sent complaint to DOT, LETS DO THIS PEOPLE

Sm

For priceline people:

You need to call Priceline and ask for a screenshot of your contract to be emailed to you. They CAN do it, don’t even need a supervisor.
Then, fax it to
801-575-3000

Attention:
SLC Reservation Customer Experience Supervisors.
And give your email and phone to contact

Anyone know?

Was anyone able to get through to Priceline representative today on Sunday 12/29/13 about getting the cantract page? I tried calling and it said only open Monday thru Friday

Yossi

@Sm: whats priceline phone # ?

good morning

We are sorry for any inconvenience caused to you and as we were unable
to book your airline reservation for a trip to New York City. You have
not been charged for your request.

Since e-mail is not always reliable so we do not depend on it as the
sole means of confirming your reservation.

Our booking system is linked to our travel partners’ booking system,
just as any other Internet travel service or travel agency. Regrettably,
there are occasional time lags, which impact true reservation
availability. What this means is that listed reservations may not
actually be available because they have not refreshed their reservation
system database at the time we access it. This time lag is common
throughout the travel industry and is not unique to us. While it is rare
that this happens, it appears that due to changing inventory the
reservation we offered was no longer available at the time we attempted
to book it.

You can review the list of remaining itineraries and try again. Please
be sure to start a new search from the home page, instead of using the
back buttons. This will reduce the likely hood of seeing the same
itinerary again, although it’s possible the same itinerary may displayed
and may or may not be available.

We look forward to serving your future travel needs.

Sincerely,

Gopi S.
Customer Service Specialist

DenShem

As the above have said received an email from priceline but only a supervisor can do it of my contract call the number on pricelines homepage, enter your phone number and then press 2 to get connected to a supervisor for the contract page, you must insist because priceline supervisor LIED TO ME FRIDAY morning and said they do not see any itinerary for me which i now have in my email!! THIS IS WHY WE ARE ALL PRICELINE VICTIMS PUT IN UR COMPLAINTS PEOPLE!! FILE FILE FILE with DOT!!

Mogul

@Gloria: do I send the link to my contract to delta? Priceline didn’t send me in printable version. Just link.

Shani

@denshem. How should I word my complaint to dot???

ET

@Sm:
Thanks for this! I just spoke to a priceline rep using the instructions written above. the guy said he wouldnt have the info im asking for but i insisted and moments later it was suddenly possible.
Ill go ahead and use it to fax!

philyjew

to get to price line today you need to post an annoying complaint on their face book page.
after I posted a comment on their face book page – they emailed me, communicated via Facebook instant massanger and finally called me HA HA – this is the number that they called from 212-444-0022 – the rep was able to email me the contract page.

EC

I just got my contract from priceline, I called Delta, they did not honor it.

Robert

This past Thursday there was a glitch in the fares that were published. Some of the fares were ticketed and some of them weren’t. For those that purchased through priceline and only received a priceline itinerary number, it will not be honored because there was never an actual ticket confirmed.
Sorry for the inconvenience,
Robert, Delta Representative

Priceline Contract

I got my Priceline contract and called Delta. They said without the Delta confirmation number they will not honor it. Come on! It’s a contract!
Anyone have luck using the Priceline contract?

JohnD

just posted on their fb page

DenShem

@shani you need to fill out dot form choose priceline as your
company and fill fill fill with everything I now know more since last night regarding this whole mess so hopefully I will be contacted by DOT and will add on more issues.
anyone else that is asking about contract one you get it printed you need to fax to delta , all info are in previous comments from other bloggers. I am now going to follow phillyjew and post a complaint on priceline FB page too!

Chaya

What is the Priceline contract?

Shani

@denshem thank you

Esther

I followed the instructions everyone has suggested,got my priceline contract and faxed it to the above mentioned Delta number now lets hope for the best. In the meanwhile I am going to contact the DOT and put in a complaint about priceline and see if that helps

Shani

@denshem can the DOT confirm my reservation after I sent them my complaint?? What will they do?? What should I tell them when they contact me???

BB

what’s the best way to contact priceline today?

Frustrated

Priceline is a bunch of unhelpful obnoxious agents who don’t seem to care. They just repeat over and over sorry there is nothing we can do. I wrote a post on their page and got a call from an obnoxious women who again repeated sorry there is nothing we can do. It’s as if all of their reps were programed to repeat the same line. I found that delta was much more helpful however I have yet to get my request ticketed. However they did say to fax the Priceline contract to their Salt Lake City office and hopefully it will be ticketed.

Esther

Just called the regular Delta customer service number and spoke to a very nice woman in the Dallas call center. She confirmed for me that where I faxed my Priceline Contract (number mentioned above) at the Salt Lake City call center a team of supervisors has been set up to research each contract they receive and ticket the ones that were contracted in the correct time frame. Hope this works out as they are promising.

yy

the above Delta Fax number is not working

moshe

I just sent a copy of my contract from priceline to delta . I hope they get back to me bec I don’t think its fair that they are the only website that didn’t get all the request honored this is really not what I expected from priceline all day you see tv commercial’s about priceline having the best deals if I don’t get my tickets honored this will surely be my last time ever booking threw them .. also if anyone had any luck after faxing delta there contract please give me the heads up on what to say and what happened /… thanks in advance

Charlie

How can I get through to a Priceline rep???

moshe

ester … what is the correct time frame that they say might be honored I booked my tickets at DC 26 2013 12:23;06 EST

JohnD

can someone please let us know the fax number one more time

gaby

Until last Thursday I did not have an account nor did I intend to open an account with Priceline since I like to book directly with the airline.
But the post from Dan had the Priceline link to book through so I thought it’s the only way to get in on this glitch. Had I known I wouldn’t have gone on Priceline, I should just close my Priceline account.

E

time needs to be bet 10am and 100pm

moshe

ester thanks I booked it 12:23 so I hope everything will work out ….

mo

@Charlie: Call (877) 850-9658 and follow prompts for forgot or lost itinerary then they ask for phone number , after entering phone number they bring up ur trip don’t confirm that trip and you’ll b transferred to a rep.

Fax Contract to Delta

@johnD

Delta fax # 801-575-3000
Attention:
SLC Reservation Customer Experience Supervisors

dave

booked with priceline, never got a confirmation. just got off the phone with friendly delta agent who gave 100 dollar voucher. they explained that if the ticket was at any point booked with delta, i.e. got a delta conf. number, and then cancelled, they would reissue it and honor the fare. otherwise, no can do. She explained that certain destinations are only actually booked after the several hrs so if the third party issuer (priceline) didnt actually issue the ticket before 1:00 then they arent going to honor it. Kinda sucks.

BB

Got my priceline contract page–finally–1st priceline rep said no info can be sent. supervisor quickly did it.

Hoever,Delta still wants a confirmation number they can look up before they will re-ticket. Priceline said they have no other number they can give me.

I asked the Delta supervisor to check on the salt lake city
angle as per Esther’s post-just got off the phone with him.

He said Delta corporate is RIGHT NOW discussing the issue with Priceline on a conference call-further info very soon.
He took my number and said he would call when he knew more.
He admitted some Delta reps were actually booking priceline reservations on their own without a Delta confirmation number-that is stopped for now till corporate decides what to do with us Priceliners–who have reservations without a home.
If any of you do have a ticket number on your Priceline contract page then you’re good to go even now. Call them and they will help you now.

Lazer

Just got off the phone with manager.

The ceo of Delta is on the phone with the ceo of Pricline. They are discussing what to do with all the unticketed fares.

They should have an answer soon.

Johnd

What is number for delta to call please

Shani

@ bb please keep us all posted and get the name of rep after u speak to them and let us all no!! Thanx

BB

delta # 888 750-3284

shmebeble

Any news?

Johnd

Thank you, anyone call to see more updates??? How long does it take to say yes to us Priceline customers

Steve

Any news?

manganator

anyone know how long until the update?

moshe

if I sent in my contract to delta and no one called me yet should I call delta and ask about it …what r u guys doing about it

Hannah

Delta rep said by tomorrow night

Chaya

I called Priceline and they emailed me my contract page. When I spoke with Delta, they said I need the airline record locator from Priceline (whenever you make a reservation with Priceline, it creates a “dummy reservation” with the airline you’re flying with). On the phone with Priceline now, she said she’ll help me with it. We’ll see what happens…

Chaya

Oh well, she said that since the reservation didn’t go through, there’s no airline record locator..

manganator

Small chance its going to be approved

manganator

can we do a nationwide boycott to priceline for one week, we will see then if they are honored, lol

Yossi

Thanks guys for keeping us in the loop

Email???

Is there an email address where I could send my contract page to? Delta said that he spoke to his supervisor who said that they can only honor it if there’s a confirmation number (which i don’t have). I want to email it to them anyways, just in case (i dont have a fax machine)

Hannah

The Delta rep I spoke to said they are being honored. Priceline was not supposed to stop ticketing when they did.

yy

Sue, a supervisor at Salt Lake city just told me that within 48 hours the priceline contracts will have tickets.

I kept asking her why the supervisers at Cincinatti were saying the oposite “no ticket locator- no ticket” ? and she said just trust me on this one.

full of hope !

yy

rememebr you must fax….

Yossi

I faxed in my contract page… lets see what happens

moshe

how will we know if they will honor the priceline contracts will they call us or should we call them ..also when should we do this please give us some more details …

moshe

@Hannah: Hannah r u saying that they will honor all priceline contracts even thought they never made it to delta since delta canceled them

Sm

Having a problem getting the Fax through, any advice???

Moish

can someone please explain how to get through to priceline today if i don’t have facebook?

yy

keep faxing
they are getting bombed.

remember to also fax your contact info
name, number and email address

Yossi

@Sm: Try a few times as the line might be busy ( alot of yidden are faxing bh ;-). also try faxing someone else to test your line.

Moish

is there any email for delta?

Shani

I sent my contract to delta but I didn’t send my credit card with it will they contact me??

mimi

I just got off the phone with the supervisor from Delta
they said they are probably honoring it between the hours
of 10:00 to 12:00
they will know more in 1-2 days all the details

Sara A

What do you mean by “contract”. All I have is the itinerary number from Priceline. When I go into my Priceline account and enter it; it comes up as “booking failure”. I have no record other than the itinerary number. Should I call Priceline or Delta?

manganator

I called 10 times and spoke to different supervisors. they are not honoring any more reservations that only have a priceline itinerary

Hannah

Priceline. Get the contract from them. If you have an itinerary number, despite the booking failure, you have a contract.

bb

I haven’t heard a peep from my Delta Supervisor….hopefully good news soon. I just faxed my contract page to Salt Lake City.

danfan!!!

anyone have the phone # to delta at salt lake city office?

danfan!!!

been on hold with priceline for an hour first 2 ppl couldn’t get me the contract page, now still on hold for the next prsn.

BB

Just rememher Plan B.

If they deny us the cheap fares-they might offer you Delta vouchers.
Definitely not as good as the original fares , but it’s something.

Zach

Use online chat to get the contract

PinJo

Has anyone found a number where you can actually talk to a human at priceline?

danfan!!!

@Zach:
brilliant! will try that now!

moshe

what good does delta vouchers to for us

Shmuly

Zach where do you find a link to chat with a rep?

Sidurim

Has anyone that has unconfirmed reservations from priceline with no credit card billing have any success in getting those tickets?

to get contract

Its siimple…call the priceline number…select that you dont have ur itinerary number…then give them ur number…they will then give you ur itinerary number…selec #2 that it is not the correct #…u will then b transferred to a live rep very quickly…the rep offered to email me the contract as soon as i gave him the itinerary #…without me even asking 🙂

mmb

I booked mine at 12:53 what are the chances I will get mine honored?

danfan!!!

I’ve spoken to multiple ppl and supervisors @ priceline and they keep telling me that there is no contract page for my booking bc it was a booking failure??????? what to do??? booking was at 12:23pm.

BB

Moishe- $100 off a ticket/person is better than nothing

Yosef L.

I’m one of the stuck priceline pple. Was referred to corporate by a delta supervisor, in the interim he created a reservation and offered to heavily discount full priced tickets down to $171 per ticket. Thanked him but said I’m still holding out. Was given this number to fax the contract to at corporate: 888-286-3163 and a contact number 1-800-455-2720 #4

FYI – A great was to send free faxes over the internet is faxzero.com

Nechama

Thanks Yosef L. that was very helpful and informative.

JohnD

Just called delta and lady talked to supervisor and had no clue about meeting and honoring these tickets

BB

A Delta supervisor in Salt Lake City told me she believed all those who faxed in their priceline contract pages will be approved as long as the time stamp is between 10am and 1pm EST. Delta is looking for a “receipt” for the priceline booking. (Not sure what the term “receipt” means to Delta)

They will attempt to call all those who they want to re-ticket. This process will take a few days. So make sure you fax them all the info with your contact info-including name, phone number(s) and email addresses. Of course, don’t make any non-refundable reservations till you know for sure.

danfan!!!

anyone have the issue I’m having? booked on priceline @ 1223 pm and priceline shows booking failure but priceline supervisors telling me there is no contract page linked to my booking?

rena

how do i get a contract page from priceline? or speak to a live rep?

BB

I see an earlier post that the time frame they’re looking for is between 10am-12pm. Who knows what they’ll decide in the end?

BB

#rena #danfan!!!
Look at post 211 as to how to speak with priceline and request a supervisor if the initial rep doesn’t know about obtaining a contract page. They’ll email you very quickly with it once you find the right person.
If you spend a few minutes looking at the last 50 or so posts you’ll understand what to do

Sidurim

What is the delta fax number?

danfan!!!

@BB:
i already spoke with 3 supervisors, they r telling me that some of the booking failures don’t even have a contract page!

band

I booked at 12:09pm, saw the “will receive email in 15 minutes”, have a code from priceline and never received email. It comes up on Priceline as booking failure. I got the contract from priceline but did not have success when contacting Delta. Should I go ahead and fax it anyway?

Sam

@danfan!!!: they told me the same, but i insisted and they emailed it to me.

avrumi

I never got an email or any confirmation but I see my card was charged and when I search delta.com I see my reservation.

rena

got the contract page- thanks so much for your help. Now I should fax it to
Was given this number to fax the contract to at corporate: 888-286-3163
and hope that they contact me?

Dan is the best

@band: Can’t hurt

JohnD

i sent to this fax 801-575-3000,any difference to this number 888-286-3163

tj

@rena: who gave you this fax number? i had gotten a different fax number from delta

dave

@avrumi youre good to go. just call delta and confirm the reservation and youll be all set.

Shani

@avrumi how did they get your credit card number??

BB

@danfan!!! sorry, about that-although I was told the same by a priceline sup–suggest you keep trying with a few more supervisors today and tomorrow and see if anyone else can help–it worked for me, @rena and lots of others ( at this point, I don’t believe the priceline reps who say there don’t have one-if you have a reservation # from priceline-i would hope there is a contract page somewhere out there)

@rena I was told to fax the contract pages to 801 575-3000
attn: Delta SLC reservations customer experience supervisor as per post 166 as well

@band FAX FAX FAX
I wish we would have a better handle as to when Delta will respond to our complaints and faxes-I’m still receiving priceline emails stating you’re out of luck. The last Priceline sup I spoke to tonight believes some of us will get the fares-but not all. It’s all up to Delta’s discretion. I never heard back from the Delta rep who took my phone numbers and hoped to respond with an answer shortly (that was 6 hrs ago)

danfan!!!

@Sam:
no luck, the supervisor said he has been sending out contract pages all day and this is the first one that he encountered with no contract page available. 🙁

adam

@Yosef – thanks for the faxzero site. That was a major help!

Dans The Man

Im one of the “priceline people” , only had confirmation itinerary #, no confirmation email. After several hours of talkng with managers at Delta, I did BH get my tickets confirmed via 1st class for myself and my wife.

Be very friendly. Be very firm.

Thank you Dan for the encouragement to keep on calling them.

JohnD

What did u say to them? I dont know how to present it to make sense

BB

@Dans The Man Mazal Tov
Which call center did you speak to?

tj

@Dans The Man: What was your direct presentation that got them to agree?

Sidurim

@Dans The Man: @Dans The Man: what was your approach? what did you say. they keep telling me that if i did not get a confirmation or a charge on my card i cant get it…

Dans The Man

Call Priceline,do not give the automated system your itinerary # , tell it to find via ur telephone, keep pressing 2 (meaning that what they ask you is not the trip you are calling in regards to) then it wil transfer you to a live representative. You will have the representative email you your booking, not just your itinerary # but your full itinerary with prices and flight #’s and times etc that you actually booked. You will then call priceine and say you booked but priceline does not have the pnr/delta locator # as it wasn’t booked bec it was not honored. You will keep telling them I booked and priceline coudn’t ticket me bec it was not honored you will tell them that you have proof of booking that you can email to them and they wll tell you e dont accept email and you will say so what can i read you from this email priceline just sent me to prove to you… or you will say i have a screenshot of my itinerary confirmation….you will say i saw on the news many people had this issue that they weren’t ticketed but had confirmation of itinerary and delta did come out honoring as they said those booking are included in their honorings…quote them from the article ask them to check out the link of the bostonherald…compare yourself to that parent who thankfully got his disney trip for his family honored..quote them then name of the people from deta in that article and what they said…be very very patient and keep talking to diff managers, it took me over 5 hours, but u WILL get there.

sam

just spoke to price line for 5 hours and got no wherer

BB

Still no help tonight from Delta-may take to the end of the week for this to be sorted out

Shani

@danstheman can u plse give me ur delta record locator they said that I should prove to them that you got it!!!

Christian

For the reservations that were reinstated did Delta charge you separately? I had Orbitz tix cancelled and CC refunded so just curious.

Hannah

They told me that nothing is going to be decided until tomorrow when the department will review these cases.

Chaya

Did anyone hear back from delta after try faxing their contract page?

sarahs

no

sarahs

BEST NUMBER TO REACH A LIVE REP AT PRICELINE !!Phone Number
203-299-800. DONT PRESS ANYTHING AT ALL JUST WAIT. THIS IS THE BEST NUMBER PASS IT ON.

sarahs

BTW I went threw Priceline, I
never got my confirmation after 15 min and my credit card was not charged. I called Delta direct got someone nice and they honored it. Keep trying..!!

any updates

any updates if Delta is honoring the priceline tickets?

PHILLY JEW

Good Morning everyone, yesterday Yosef L. – #215
mentioned the corporate contact number 1-800-455-2720 #4 – lets start calling!!!

MB

Just spoke to Delta, they said at the end of the week they’ll have a decision about the faxed in contracts. ughh

milzz

i just called delta and spoke to a very sweet woman who told me the fares will 100% be honored even if i never got charged and i never had a delta reservation code. I recorded the whole conversation – she said they will start going thru faxes today and will be calling and ticketing everyone. I hope im not giving false hope but this info certainly put me to rest im gonna stop calling now- especially since i have it recorded! (in regard to priceline booking that never got confirmed made at 11:52 am)

billy

Who got priceline confirmed?

JohnD

@sarahs: When was this and what did you say to them?

johhn

What’s the best Delta’s fax number that I can fax my Priceline contract to?

Aaron

I am having trouble faxing in the contract from priceline to delta customer care department. The number they gave me was 801-575-3000? Is anyone else getting a busy signal when trying to fax to this number? If so, does anyone have an alternative fax # for delta customer care?

alan

I’m a priceliner, faxed the contract last night, and received an email from Delta this morning stating:
Thanks for writing. We will do our best to respond to you within the next couple days. If your email requires further investigation, we promise you a reply within 30 days. Thanks for your patience.
Lets see what happens

JohnD

@alan: What number did u fax it to and what did u write on separate page?

AM

Help! I keep trying the fax number 801-575-3000 for delta and its constantly busy, does anyone have any other fax number I can fax to?

alan

@johnD
Delta fax # 888-286-3163
Attention:
SLC Reservation Customer Experience Supervisors
Name,Email,phone number

Boruch Hashem!

B”H
Please post the internet way of faxing again, as we don’t have a fax machine –
Tried finding it on one of these many posts –
Thank you!
May we have the ultimate Besura Tova – the complete Geula now!

Dans The Man

@shani

I can give that to u privately , email me @ luvchulent@gmail.com

Danfan!!!

@milzz:
What # did u call delta with that u got this response? I’m very stressed out bc Priceline can’t locate my contract page and I need to get my tickets honored somehow.

david

@milzz care to share the recording with us?

MB

@milzz:
Which number did you call that you had someone tell you that info??

Chaya

Just got off the phone with delta.
They said they will be honoring the tickets as long as it was during the glitch. So you have to fax the contract page and they will go through each one individually. If you tickets were between 10 am and 1 pm then your tickets will be honored! Wahoooo!!!!!

MB

@Chaya:
Which number did you call that they told you that?
And which number did you fax it to?

milzz

callled regular reservation number. id b happy to share recording if they come out that they wont honor- i see no reason to publish it before then. i think everyone should just sit tight

Esther

I bought a few sets of tickets on priceline and forgot to cancel some within 24 hours. Does anyone know what I can do about that? I spoke to one rep. that told me it’s too late.

Danfan!!!

@Chaya: who did you speak to can u please share a phone #???

Jerry

to Milzz does that mean I don’t have to call after faxing it in

Chaya

I called delta whatever number was on google and they said they whatever was faxed they will go through. Fax number was written several times above

mim

Delta just called me to book the tickets!! However the dates dont work for me, is there any way to play with this?

MB

@mim:
Which fax # did you send it to?? Looks like you’ve been the most successful so far

MR

@mim they called you after you faxed in your contract? what time did you book?

Yo

@mim: they are not givint the dates on contract ??

BB

@mim BEG THEM

mim

Yes, it is the dates on the contract. However, I did it in haste and am only going for 3 days, I want it extended… I faxed it 801-575-3000.. She said she will call me back in 2 hours while I think about it, I will beg her but she didnt sound like someone to be reckoned with! Maybe someone nicer will call me back 🙂

dave

I was using a regular faxing system and kept getting the busy signal so i tried faxzero. It took a while but it did go through. Now we wait….

MB

@mim:
Did you put your contact info directly on the contract? Just trying to copy exactly what you did so I can get a callback 🙂

SH. S

@mim do you remember at what time you sent the fax yesterday?
also, what did you write to them?

Judah

I faxed contract to both fax numbers and am waiting for response.
Thank you Dan for moving this whole post back up top since there are so many people still actively trying to figure out what is going to be.

mim

I sent it about 11pm last night, and wrote my name, address, phone number, email as well as copy of itinerary and contract. Noone is helping me with my dilemma though!! I want to get these prices for different dates! I was hoping maybe the flights are full and they would have to offer different dates but no luck!!

MB

@mim:
We can’t help you yet because we all have yet to get a callback

Zach

Correction, BEST Free way to fax:
https://www.hellofax.com/googledrive
They will give you 50 free pages, you can sign up for multiple accounts, etc. Enjoy!

Time Stamp

@mim: What time did you make your itinerary? It says it on the top of the contract

SH. S

not fair! I sent my fax about 4 PM and no one called me yet

PHILLY JEW

well, I faxed at 1:15 PM – still waiting

mim

11.59am, I told Delta to call me back in 2 hours, maybe the seats on my flights will be sold out by then by people here, and then they will have to give me my dates! I can dream!

Ik

Just spoke to priceline. Less than 5 mins on hold. Agent knew exactly what I was referring to. Emailed me contract page immediately and told me they received confirmation from delta that they will be honoring all the flights.

MB

What’s annoying is that we don’t actually know if they received our faxes…

Jerry

Dan you the Man I faxed in the contract page I just got off the phone with DELTA they booked the flight for me 2 adults 3 children in B class 294.00 they called me

Thanks Dan

Thanks Dan!!! booked 2 tickets JFK-LAX

Thanks Dan

faxed in my info to Delta. Spoke to Delta and they have no way of finding a ticket without a Delta reservation #. Lets wait and see. I’m on hold with Priceline as well. i will post if i have any luck.

ari

cant get a live person on priceline…
anyone know how to get through?

thanks.

David

Just got my contract from Priceline rep following advise in post 211. Off to fax information to Delta. Fingers crossed 3 adults 2 kids las-hnl $328. Thank you Dan and fellow posters.

FRIEDA

i got my contract page and faxed it to the number above. However if my tickets get honored can i then change the dates bed as i thought the tickets didn’t go thru i booked another flight for that time……

wpDiscuz