Last week I wrote about how the DoT forced JAL to refund SPG mileage transfers made to JAL before they added fuel surcharges to their Emirates awards.
That was great for DDF members like “rileywiles23” who made a transfer to JAL, but wasn’t interested in making an Emirates shower class booking when it involved paying massive fuel surcharges.
Back in November I wrote about the plight of DDF member “JayBerg.” He transferred enough Starpoints to JAL for 3 Emirates Shower class tickets in November, but by the time he had the miles and was ready to book, JAL had added fuel surcharges. JAL refused to reverse the transfer or waive the fuel surcharges, so he spent thousands of dollars in fuel surcharges to redeem the miles.
Upon my advice he complained to the DoT and JAL has now agreed to refund all of the fuel surcharges paid. Additionally, JAL has even agreed to return 10,000 orphaned JAL miles in his account back to Starwood!
Due to the 25% bonus on transfers from Starwood to airlines only working in 20K increments, leftover miles are often left “ophaned” in an airline account as there is no way to transfer them back.
This isn’t a one-off situation, another reader also emailed me that his DoT complaint has led to JAL refunding his fuel surcharges and returning his orphaned JAL miles back to SPG.
Did you transfer Starpoints to JAL before they added fuel surcharges to Emirates shower class awards? Share your experience if you also filed a DoT complaint in the comments.