United announced that they will eliminate change fees on all domestic flights for good! Previously there was a $200 change fee for domestic paid flight changes. This is valid for paid and award tickets, but basic economy flights will still not be eligible for changes.
That’s an incredibly customer friendly move from United and matches Southwest’s long standing free change policy. However United won’t give a credit if your fare drops or is lower on your new flight. Both airlines still charge the difference in fare for changes to a more expensive flight.
Additionally, United will waive standby fees on all domestic and international travel starting in 2021 for travel on any other flight on the same day of departure regardless of class of service. This will apply to basic economy and award tickets. This previously had a $75 fee and was not possible with basic economy tickets.
All premier members will also be able to confirm same day flight changes at checkin with no charge if there is availability in the same class of service, however you won’t be able to make confirmed same day changes on a basic economy ticket.
United will also remove all award redeposit fees on domestic and international flights as long as you cancel your award more than 30 days before departure. Plus you will be able to confirm a change to alternate flights on the day of departure for free. Premier members can change dates without charge at any time if they keep the same origin and destination.
United is also extending their change fee waiver for all tickets, including basic economy and international tickets that are purchased through 12/31/20!
Do you think other airlines will match these policies?