How many times have you called a company twice and gotten 2 different answers?
It happens to me all the time.
If I get a CS rep that doesn’t know what they are talking about, I’ll just hang up and keep trying until I get someone more knowledgeable.
Why can’t companies spend the money to educate their CS agents???
At any rate, here is an excellent example of clueless CS reps just making stuff up at Verizon Wireless.
56 phone calls, 56 different answers.
Just 1 out of 56 reps gave the correct answer to both questions asked.
Am I surprised? Not in the slightest.
Bottom Line: Take anything a CS agent tells you with a huge grain of salt-because it’s probably wrong!