July 19th, 2012
Update, 7:15pm: After greater than 100 hours after ticketing, United has just unilaterally cancelled most people’s upcoming itineraries, violating their own promise to contact all passengers before cancelling any tickets.
United is in full meltdown mode right now. Here’s a few of my thoughts:
1. By now you’ve probably read about the Hong Kong price mistake it every major news outlet. DDF user “Mordy788″ was even quoted in the Wall Street Journal, though the author neglected to point out that he (along with so many others) learned about the deal on DansDeals. Oh well.
The DoT has came out and said that their new rule that airlines must honor mistake fares does apply to award tickets, but their investigation is still ongoing based on the complaints they have received so far.
2. United has done little up until now to inform people of their decision. They said they would be calling people up but that hasn’t happened as of yet. In fact since the DoT announced that their mistake fare regulation does apply to award tickets we’ve heard nary a word from United. That’s a long time to keep confirmed and ticketed passengers in the dark. Nearly everyone have been able to use the tickets to fly to Hong Kong in first class for just 4 miles so far.
My guess is that United doesn’t want to cancel everyone’s tickets yet lest they be slapped with a $25,000 per ticket fine, so they’ll going to bide their time until the DoT issues a ruling. That’s great news for anyone with a ticket for the near future!
3. DDF user “nd” called United to add an infant to his reservation for his flight today and likely because of that his reservation was cancelled by an agent. They cancelled his ticket unilaterally sometime after he called to add the infant without ever calling him to discuss options as they promised they would. Should’ve taken my lead and booked your infant a ticket for 4 miles as I posted on Sunday!
Rule #1: Don’t call United!
4. DDF user “E” traveled the very same day as the mistake and has returned back home. He has uploaded some pictures from his trip and typed a trip report. Gotta love that Lufthansa 747 First class seat with the full bed next to the seat, such an awesome concept!
The bottom line for him was he booked tickets that would normally cost 440,000 miles for just 8 miles from an account with just 800 miles in them. Nobody ever said a word to him about flying on the 4 mile ticket nor did United ever charge him a single mile.
Are you booked to travel soon? Hit the comments and keep us updated!