Update: I decided to call Amazon and speak to a manager instead of just relying on one email communication.
The extremely sympathetic manager preemptively refunded the money for my entire order!!! (I would’ve been happy with a partial refund!)
It’s amazing customer service like this when something goes wrong that truly sets Amazon apart.
Originally posted on 07/16:
Amazon shipped only part of my Pinzon order to me.
I made 2 orders, 1 was for 8 swirl dof glasses and 2 decanters for $18.78.
The other was for 8 swirl pilsner glasses, 2 swirl pitchers, 4 swirl dof glasses, and 1 decanter for $40.
My 1st order was completely canceled.
My 2nd order was only half shipped-half of it was canceled, but I was charged the full $40!
I complained to them about the “scam” that they pulled and was offered a $10 gift certificate.
Not good enough.
Looks like it’s time to fight the charge with AMEX…
There’s not much that you can legally do about a canceled order, but to send out a partial order at full price just isn’t right!
Ctownreaders ordered several hundred of these Pinzon sets from Amazon last week- What are you going to do?
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