On Sunday we learned that Southwest is no better than the network carriers when they stealthily changed their program rules without advance warning.
I thought that move was dirty pool. Airlines make billions of dollars annually selling their miles to banks, hotels, and other partners. They owe it to consumers to give notice when they want to move the goal posts.
— DansDeals (@DansDeals) January 1, 2017
Some commenters felt I was wrong for telling people to write to Southwest executive and to complain to the DoT about Southwest’s change without warning here..
I don’t see what is wrong with asking the DoT their opinion on mileage program changes that are made without warning.
But now Southwest is just trolling us.
This morning they sent out an email to tons of former Companion Pass holders with the subject, “Congrats! You earned Companion Pass”
Lots of DDF members got this email, despite no longer having a companion pass:
Don’t get your hopes up. Southwest isn’t handing out Companion passes if you got the email and didn’t earn it:
Apologies for the error, Tim! We hope to see you onboard soon. ^JB
— Southwest Airlines (@SouthwestAir) January 4, 2017
Ok, now these are just canned responses. I love SWA, but this is not great customer service. #RapidRewardsFail
— Tim Snyder (@timsny) January 4, 2017
Stay classy there Southwest.