On Sunday I wrote about the plethora of fiascos, unforced errors, and downright sleaziness that have summed up the past few weeks since Marriott gobbled up the beloved SPG loyalty program.
Marriott struck again today by lowering the total lifetime night count that people have.
Marriott has never made it clear what exactly counts for lifetime nights. Do credit card nights count or not? There is no breakdown of the calculation.
My own count dropped by 10 nights without any notification, but some DDF members lost as many as 50 nights!
You can view your lifetime nights by logging in, clicking on overview, and clicking on the lifetime status arrow.
Then again my elite status level has climbed from Platinum to Platinum Premier. Once again, without any notification or explanation.
Some members were able to enroll in United Silver status for being a Marriott Platinum member after the program merger, but then Marriott raised the level required to earn United Silver status to Platinum Premier status.
All in all, Marriott is in one giant IT mess right now and it sure makes one wonder why they kept their own inept system instead of keeping Starwood’s system.
Given how they intentionally took their loyalty members to the cleaners by withholding critical information on the travel packages and then refused to allow any changes to them as had been previously allowed after they downgraded everyone’s packages, it’s hard to tell how much of this mess should be attributed to incompetence and how much should be attributed by malevolence.
Either way it’s not pretty and it will cost Marriott in the short and long term.
Did you lose lifetime nights today?