- There’s Only One Explanation For Marriott Concealing The Travel Package Conversion Chart: They Wanted To Fleece Their Loyalty Members
- Marriott Takes The Low Road, Chooses Worst Case Scenario For Unattached Travel Certificates
Marriott has announced that they will allow members who redeemed for an old category 6, category 8, or tier 1-3 certificate to downgrade them to an old category 5, 7, or 9 certificate and receive a refund of 30K points. They will still be valid at the new category 4, 5, and 6 respectively.
You’ll have until the expiration date of the certificate to do the exchange, so it will be advantageous to wait until near the expiration date to request that as the exchanged certificate will be valid for another year.
You can request the exchange by contacting Marriott here and selecting “Packages–Deals” topic.
Marriott is also removing the restriction of not being able to use travel package certificates until 9/18. You can use them starting now.
It’s a good start, but it’s not enough.
Marriott intentionally hid the conversion chart in order to sell more packages before the merger. They opted to lower the value on most packages by rounding down a category and using the peak travel date price as justification for lowering the value.
At a minimum they ought to allow people who purchased a top-tier 4-5 certificate that was valid at any hotel to continue to use those certificates at any hotel. It’s only fair that those certificates should remain valid systemwide.
Even if Marriott won’t round the certificates up a category rather than down a category as they should have, they should allow members to upgrade and downgrade their certificates now that they know exactly which category they will be valid for. Many people bought packages with the intention to book specific SPG hotels, but due to Marriott rounding down the categories find themselves with certificates that aren’t valid where they expected them to be valid.
Marriott has started to do the right thing. Let’s hope they can go all the way…or at least most of the way.