JetBlue and United have been 2 of the worst actors in their coronavirus refund policies for cancelled flights.
United has been all over the place, initially changing their refund policy from a 2 hour schedule change to refusing refunds for changes up to 25 hours of your original flight. Their lawyers told them that policy wouldn’t stand up in court, so they changed the policy to 6 hours, but said that they won’t give refunds on international flights until you wait a year.
JetBlue has been cancelling lots of their flights and they’re now refusing refunds if they can accommodate you on another flight less than 24 hours and 1 minute from your original flight.
That’s absurd and illegal.
I booked several JetBlue awards for later this year and they cancelled my flight, but they’re refusing to refund the 9/11 security fees. Those fees are supposed to be refundable even if you don’t fly, but JetBlue is playing hardball despite cancelling my flights. I’ve filed a DoT complaint against them and plan on disputing the charges as well. It’s the principle more than the money for me.
Remember that if you are being refused a refund:
- You can dispute the charge with your credit card. Just note that if you used a personal travel agent you’ll be taking the money out of their pocket rather than the airline’s pocket.
- You can file a complaint with the US DoT or with the relevant local complaint board.
- If those options fail, you can take the airline to small claims court.
JetBlue and United are playing a risky game here. The DoT can force them to give refunds and passengers will remember how they weren’t there for them during hard times.
How have you fared in getting a refund for cancelled flights?