DansDeals reader Miriam W. wanted to fly to Tel Aviv after Yom Kippur ended on 9/28. In Newark, the day of atonement runs from about 6:43pm on Sunday, 9/27 through 7:23pm on Monday, 9/28.
Flights can’t operate in or out of Israel on Yom Kippur, so United’s flights on 9/26 from Newark to Tel Aviv operate earlier than normal, there are no flights on 9/27 from Newark to Tel Aviv, and there is just one flight on 9/28 from Newark to Tel Aviv. United’s flights on 9/27 from Tel Aviv to Newark operate earlier than normal, there are no flights on 9/28 from Tel Aviv to Newark, and there is no morning flight from Tel Aviv to Newark on 9/29.
United’s evening flight from Newark to Tel Aviv used to depart at 10:50pm, but that was changed to 8:05pm due to COVID-19 scheduling changes that are in effect through 10/23.
Miriam wrote to United’s Oscar Munoz and Scott Kirby asking if they could restore the 10:50pm flight time from Newark to Tel Aviv in order to allow passengers observing Yom Kippur to have time to make the flight, which wouldn’t be possible with an 8:05pm flight time. It’s a flight that she had taken in the past when it departed at 10:50pm.
To her surprise, she got a call back from Wendy in United’s executive offices last week thanking her for the email. Wendy told her that United looked into her request and they would indeed be changing the schedule during their weekly Saturday schedule updates.
And sure enough, this past Saturday United changed the flight time from 8:05pm to 10:50pm!
I’m surprised United didn’t realize this when they made their COVID-19 schedule changes, but kudos to United for changing the flight time a week before the flight in order to accommodate religious passengers!
It’s a flight that would be packed in normal years, but with nearly all foreign nationals banned from entering Israel and the country in a 2nd lockdown, is mostly empty.
It’s also a good reminder that, as United told me regarding kosher meals, airlines do listen to feedback.
Will you take United’s newly rescheduled 10:50pm flight from Newark to Tel Aviv after Yom Kippur?