A few weeks ago, I called out El Al for not issuing refunds on cancelled flights, in violation of US law.
El Al said they wouldn’t issue refunds until they reopened, which currently appears to be pushed off until at least the end of June.
And a few days ago the DoT issued additional guidance to airlines to start issuing refunds within 7 days of a flight cancellation or else they would start issuing enforcement actions.
Multiple reports are now coming in that refunds for cancelled El Al flights are showing up on credit card statements! The process of refunding everyone will take some time, so at this point you should hold off on trying to reach El Al or your travel agent about your refund status.
As I’ve said before, I’m surprised that El Al didn’t do what other airlines have done and offered to sweeten the pot with a bonus voucher in exchange for not requesting a refund.
But kudos to El Al for starting to process refunds now, and not waiting until they reopen to do so. Then again the DoT fines for waiting that long would likely have been massive…
Have you received a refund for your cancelled El Al flight? Please share the route and where you purchased the ticket from in the comments!