Update: United has clarified that:
- No refunds will be given for awards, but you can cancel your award and rebook any other award within 1 year with no penalty. However if the new award costs fewer miles you will not receive a mileage refund. Note that United may still offer mileage refunds, but it will be on a case by case basis. If you booked an award in the past 24 hours you can still get a free refund for it.
- If your new ticket is less expensive than the old ticket you normally would receive a voucher for the difference in fare. However United writes that they will not be offering any vouchers or refunds under this free change and cancellation policy, so you won’t want to rebook less expensive travel and you won’t be able to transfer your ticket to someone else via a voucher as you would normally be able to. If you booked a paid ticket in the past 24 hours you can still get a free refund for it.
Originally posted on 3/3:
American added annoying restrictions like requiring changes 14 days in advance, allowing just one change, and excluding awards.
Delta’s waiver is only valid on international tickets.
United just announced their policy and clearly they saved the best for last.
You can make free changes or cancellations for all bookings made between March 3-March 31 for travel anytime within the next year.
If you do make a change, the change fee will be waived, but the difference in fare will still apply.
If you cancel you will have the amount paid as credit for a flight within the next year.
The policy applies even if you book United marketed tickets on other websites.
This should push other stingy airlines into making a more generous change and cancellation policy.
Will this policy influence you to book United for your next flight?
HT: Rabbi Nathanson