Last week I shared the story of Iberia bumping 3 minors off a flight from Madrid to Tel Aviv. They were dropped off in Miami by their grandfather to fly home to Israel and were unceremoniously bumped off the flight by Iberia.
Iberia claims they were the last to checkin, which makes no sense as they had checked into the flight in Miami the night before and their bags were checked all the way to Tel Aviv.
While in Miami, they asked Iberia for their Madrid to Tel Aviv boarding passes. Iberia said they would have to pick them up in Madrid. Several people have told me that they have experienced the same treatment with connecting flights on Iberia, and that is unacceptable. It’s enough to make me avoid flying on Iberia.
Iberia made no effort to find other passengers to volunteer their seat. After all, it’s cheaper and easier to involuntarily bump a passengers instead of finding a volunteer.
Even more conveniently for Iberia, the airport agents at the airport refused to pay the mandatory EU €600 involuntary bumping compensation fees as they were all under 18. So they were old enough to be bumped off the flight, but not old enough to get paid. Talk about taking advantage of the most vulnerable just to save a few bucks!
They handed the kids a hotel voucher and sent them off on their way, refusing to communicate the situation to the kids parents. Iberia still hasn’t compensated as required by EU and Israeli law.
And now a 77 year old woman in a wheelchair is making the news for being involuntarily bumped off a United flight at her connection city.
Her son dropped her off in Washington DC to fly to London via Newark. In Newark she was told that she was being involuntarily bumped off her flight to London. United says they offered to take her to a hotel, but she wound up staying by herself in the airport for 12 hours.
The practice of bumping passengers at their connection city needs to end. Passengers at their origin or destination city often have a place to stay or are familiar with the area. It’s simply unfair to involuntarily bump passengers at their connection city. I’ve spent a night stuck in JFK with 2 kids. It’s not fun.
It’s also unfair to bump vulnerable passengers like minors and those with limited mobility.
You would think these things are common sense that any decent person would realize. But the airlines keep on doing this time and time again. Perhaps it’s time for the DoT to regulate this?
Airlines should not be involuntarily bumping minors, passengers with limited mobility, or connecting passengers. Airlines should also be required to offer some level of reasonable compensation to find volunteers before involuntarily bumping passengers. Or perhaps involuntary bumping compensation needs to be higher in the US and in the EU to incentivize airlines to offer more to volunteers?
Agree with my take? You can file a DoT comment here, leave the airline as “other” and let them know what you think should be regulated.
Should common sense be regulated when it to airline bumping policies? Hit the comments!
— DansDeals (@DansDeals) September 14, 2017