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In the early days of COVID-19, JetBlue changed their refund policy from a 2 hour schedule change to requiring a change greater than 24 hours in order to get a refund.
I wrote at the time that the policy was absurd and illegal.
Sure enough, the DOT stepped in and forced JetBlue to revert back to 2 hours.
The DOT then told airlines that if they gave a customer a voucher instead of a cash refund, they had to reach out to customers to make it right.
Here is the email one DDFB member got from JetBlue regarding a award ticket for a cancelled flight that JetBlue had refunded the taxes to a TravelBank account.
JetBlue offered a cash refund or a 20% bonus if she kept the TravelBank funds.
Have you been contacted by airlines for a refund on a cancelled flight?