JetBlue Offering Refunds Or Bonus Credits For Previous Flight Schedule Changes And Cancellations!

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In the early days of COVID-19, JetBlue changed their refund policy from a 2 hour schedule change to requiring a change greater than 24 hours in order to get a refund.

I wrote at the time that the policy was absurd and illegal.

Sure enough, the DOT stepped in and forced JetBlue to revert back to 2 hours.

The DOT then told airlines that if they gave a customer a voucher instead of a cash refund, they had to reach out to customers to make it right.

Here is the email one DDFB member got from JetBlue regarding a award ticket for a cancelled flight that JetBlue had refunded the taxes to a TravelBank account.

JetBlue offered a cash refund or a 20% bonus if she kept the TravelBank funds.

 

Have you been contacted by airlines for a refund on a cancelled flight?

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5 Comments On "JetBlue Offering Refunds Or Bonus Credits For Previous Flight Schedule Changes And Cancellations!"

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EKUP

Is this an option if booked a jetblue flight through priceline or a different third party site?

RME

My Jetblue flight a week and a half ago was delayed almost seven hours. I was so uncomfortable at JFK in my mask all that time. Eventually they offered a $200 travel voucher. Can I try for cash back instead?

sacul

i texted them and they responded

I’m so sorry for the frustration. On the date you chose to cancel your flight, your flight had less than a 2 hour schedule change. Consequently, it does not qualify for a refund to your original form of payment.

Josh Goranson

Does this apply to flights cancelled in April (before pesach)? Cancelled NY tix, and they only refunded to a travel bank. Just called them again last week, and they still maintained they cannot refund to original payment form since the flight did depart as scheduled and cancelled.

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