British Airways offers a number of routes with “sleeper service” in business class. You can view the exact flight numbers of those routes here.
On sleeper service routes there is just a quick snack service before the lights are turned off. Previously BA would serve kosher meals in the lounge for these flights, but on May 10th they stopped offing special meals in their lounges.
I had some readers let me know that the lounge agents told them that they would have food on the plane, while on the plane there were no kosher meals loaded because it was a sleeper service flight. And there were reports online that confirmed that experience. BA’s flight attendants were never informed of any changes and told passengers that their meal was in the lounge. Flight attendants reported the issue multiple times to BA to no avail.
The irony is that passengers in coach and first class are able to order kosher meals, but business class passengers could not.
I emailed customer service on BA.com and got a response from “Utkarsh” that he checked on BA.com the kosher meals are still available. Helpful.
Then I emailed BA public relations and they responded last week,
For sleeper service, customers can order a Kosher meal, but it must be done 48 hours in advance and it’s offered at the lounge, not onboard.
Of course that wasn’t true anymore. It seems like the left hand doesn’t know what the right hand is doing and that’s probably why people have been having issues. So I pushed again and said that the lounge agents are saying that kosher meals are no longer available in the lounge and sleeper service flights weren’t being catered with kosher meals for business class passengers.
And finally the right people appear to be in communication with each other as they responded to me earlier this week,
“British Airways made some changes to their catering recently for sleeper service flights and customers can book special meals in advance. These meals will now be served onboard where previously they were served in the lounge.
We apologize for any misunderstanding this may have caused with your readers.”
So hopefully they’ve solved this issue now and you will get a kosher meal in business class onboard the flight even on sleeper service routes. If you are flying business class on a BA sleeper service flight please post a comment about the current kosher meal situation.