Google gave an amazing demo at the I/O yesterday of the Google Assistant assistant making a phone call for a haircut appointment and for restaurant reservations. Skip to 1:10 or 3:02 to listen to the actual phone calls made by the Google Assistant.
The possibilities for this are endless, but my one-track mind always veers towards earning credit card miles and travel.
How amazing would it be to have the Google Assistant make a reconsideration call to a credit card company? Those calls can take a long time and require going through the wringer. Could I tell Google what arguments to make? That I pay my bills on time and bank with them? That I’m willing to move credit around and/or close other cards to get approved for the new card? That I need the same card for 2 different businesses?
What if I want to have it call an airline to make a flight change when there is a weather waiver in place?
Will the Google Assistant know that it has to HUCA when it encounters the inevitable BS answers that customer service reps make up like this one that a DDF member sent to me:
It sure seems like cellphone hardware design innovations have plateaued, so it’s good to see that there are still major improvements like this to be made on the software side.
Of course the downside to all this would be calling customer service and encountering a Google Assistant who isn’t able to accomplish what you need to get done? Of course by then it might just be 2 Google Assistants or Google talking to Alexa or Siri…
Awesome new feature or beginning of the robot takeover? Share your thoughts in the comments!