I, For One, Welcome The Google Assistant To Make My Credit Card Reconsideration Phone Calls…

26
DDMS IconNever Miss Another Deal - Follow DansDeals on Facebook

Google gave an amazing demo at the I/O yesterday of the Google Assistant assistant making a phone call for a haircut appointment and for restaurant reservations. Skip to 1:10 or 3:02 to listen to the actual phone calls made by the Google Assistant.

 

The possibilities for this are endless, but my one-track mind always veers towards earning credit card miles and travel.

How amazing would it be to have the Google Assistant make a reconsideration call to a credit card company? Those calls can take a long time and require going through the wringer. Could I tell Google what arguments to make? That I pay my bills on time and bank with them? That I’m willing to move credit around and/or close other cards to get approved for the new card? That I need the same card for 2 different businesses?

What if I want to have it call an airline to make a flight change when there is a weather waiver in place?

Will the Google Assistant know that it has to HUCA when it encounters the inevitable BS answers that customer service reps make up like this one that a DDF member sent to me:

 

It sure seems like cellphone hardware design innovations have plateaued, so it’s good to see that there are still major improvements like this to be made on the software side.

Of course the downside to all this would be calling customer service and encountering a Google Assistant who isn’t able to accomplish what you need to get done? Of course by then it might just be 2 Google Assistants or Google talking to Alexa or Siri…

 

Awesome new feature or beginning of the robot takeover? Share your thoughts in the comments!

Leave a Reply

26 Comments on "I, For One, Welcome The Google Assistant To Make My Credit Card Reconsideration Phone Calls…"

Sort by:   newest | oldest
Ab

I feel bad for the reps don’t we all hate companies that only have automotive systems and if you press 0 too many times they’ll just hang up

AI is gonna get scary

What if Google Assistant starts using my credit cards? Ahhhhh!

Hirshy

“This summer, we’ll start testing the Duplex technology within the Google Assistant, to help users make restaurant reservations, schedule hair salon appointments, and get holiday hours over the phone.”

https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html

So, it’ll only work for those applications, at least in the beginning.

P.S. You can also get the audio of the call from that blog page instead of giving ad revenue to someone who re-posted Google’s video.

Ab

What do you care to give ad Revenue to someone

Jake

Because Dan is nice

moshe

No one said anything about right away. And what does it bother you if someone earns money?

TheBeast

Didn’t watch the whole thing, but the Infinite Looping video looks pretty cool

Yis

It wasn’t so long ago (or maybe it was long ago) that my Rebbi made fun of all of us recording shiur with tape recorders. He said he is going to record his shiur on a tape recorder beforehand and put it on the shtender. So his tape recorder would give shiur to our tape recorders.

James

That is funny

BenGRNP

That was a scene from the movie True Genius

Alex

That’s taken right out of “The Bamboo Cradle”. The father there tells of how the reform rabbi that came to China to conduct Rosh Hashanah “services” at the local temple brought a tape of a cantor because he couldn’t carry a tune himself. The author later suggested to the rabbi that the next year, he’ll bring a recording of the congregation, and while the tapes play to each other, they can go golf…

mike

chase might reject receiving phone calls because its automated same as they did with price protection (Earny)

From the other hand, Chase and all companies try to avoid worker when they can have a computer doing it. Why are the taking away this advantage from consumers?

Effy

As soon as your Google Assistant starts making recon calls it’ll be dealing with AI reps.

Emes

United web site says this:

All Kosher meals provided for flights departing the U.S., and flights departing Tel Aviv, Israel, are Glatt Kosher.

The rep definitely misread it to say that “all meals are kosher”. No one was lying. It was a mistake.

Karma Dude

I’ll believe it when I see it. In the meantime, Google Assistant is only able to handle simple requests correctly around 30% of the time so this is science fiction as far as I’m concerned.

moshe

I think it’s a mixture of both. Either way it’s inevitable.

Shmu

My Google assistant is going to read dansdeals for me and decided which CC’s to open for me, apply for them and do all my MS for me. Later it will book flights for me and hopefully won’t fly instead of me. Who knows…

Dave

Am I the only one is thinking Google assistant is jumping leaps and bounds while Siri is still trying to do basic things?

wpDiscuz