United has increased the minimum checkin time when departing from Tel Aviv from 60 minutes to 70 minutes. That means you must be at the counter with checked bags at least 70 minutes before your scheduled departure time, so you’ll also need to allow time for the line in order to make it to the counter before the cutoff. And don’t forget to leave extra time in case of issues encountered upon returning your rental car…
Passengers are reporting that they have been denied checkin for getting the counter just under 70 minutes before their flight, despite United failing to inform them of the recent change. Previously Tel Aviv fell under the standard international cutoff rule of 60 minutes, though some airports require as much as 90 minutes.
I can’t say I’m surprised that United hasn’t informed passengers of the change. It’s a good day when United even lets you know that your flight time has been changed. You should always check on those details on their site before you fly.
I would recommend filing a DoT complaint against United for any expenses encountered due to being denied boarding if you arrived between 60-70 minutes before the flight and were not informed of this change. I’ve written about past DoT successes here, so if you do complain, please let us know how it goes!
I’ve had more than my fair share of close encounters at the counter including this particularly memorable one in Sao Paulo and in Rome when we were chastised for arriving 65 minutes before the flight, though I’ve yet to miss a cutoff.
Have you ever been denied checkin at the counter due to arriving too late?
HT: shapsam, via DDF and elya