El Al’s cancellation woes continue to plague the airline. After cancelling 4 flights to Boston within 2 weeks, El Al Flight 2 from JFK to Tel Aviv today and flight 11 from Tel Aviv to JFK are cancelled.
US law for that is weak, but luckily, Israel has a strong delayed and cancelled flight compensation law. If your flight to or from Tel Aviv is delayed by 8 hours or if it’s cancelled and you’ll be 8 hours late due to that, you can request compensation. The airline will have to pay 1,280NIS for flights up to 2,000kms, 2,050NIS for flights up to 4,500kms, and 3,080NIS for flights over 4,500kms. All flights to North America fall into the latter category, so you can get about $845 for a long delay or cancellation.
The law applies when there are staffing issues and when there are mechanical delays. The law does not apply when there are special circumstances not under the airline’s control. That excludes weather delays, etc.
You need to contact your airline to file a claim.
You can click here to contact El Al, click on “after the flight”, click on “other”, click “continue”, and then fill in your personal details and write the circumstances of the claim with a reference to the law that requires a 3,080 shekel cash payment for delays over 8 hours on flights that are more than 4,500 kilometers in distance.
Flying on another airline to Israel? You can request for Israel delayed/cancelled flight compensation with Air Canada by contacting them here, with Delta by contacting them here and with United by contacting them here.
Note that some airlines will offer you a higher amount of compensation if you take a voucher. For example DDF member jr611 was offered the choice of a $1,000 United voucher or 30K miles instead of 3,080NIS in cash. That could be worthwhile for some people, but only if you know that you’ll use it before it expires.
Share your experience with compensation under Israel’s delayed flight law in the comments!