Alitalia Does About-Face, Will Be Honoring Dirt Cheap Japanese Tickets!!!!!!

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I posted on Saturday evening about insanely cheap Alitalia tickets, including tickets from JFK to Israel for $376.

On Sunday Alitalia emailed everyone that they would not be honoring the tickets and they surreptitiously added new terms to the deal that required flights to leave from Japan.

Now Alitalia has done an about-face and they announced will be honoring all tickets as long as they were not completely free! Was it due to DOT pressure? Facebook or twitter pressure? Who knows, but they’re honoring their original terms!

Additionally they are extending the current 25% off promotion until 10/28.

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46 Comments On "Alitalia Does About-Face, Will Be Honoring Dirt Cheap Japanese Tickets!!!!!!"

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jj

Oh well…..Now I feel guilty that i didnt “chap” it. You snooze you lose.

mo

Dan their caving to your pressure, as your group of followers expand. Don’t give everyone else the credit.

KidOOO

but not for the free tickets!

Ben

so what can we get now? Still that cheap ticket?

Z

There call center is so confused.

I already rebooked my tickets and now I don’t know what to do.

Yossi

I bought new tickets for the same price yesterday from the regular american site what do i do now??

jj

yossi—-you bought tix yesterday for $300???

Dan

@Yossi:
Call the call center.

Yossi

no i bought for $750 yesterday which is also a very good price

Ben

yeah for Meir!!

Sabina

im confused, is there any way to get the $300 speacial now? for ny to israel?????

yo

awesome

David g.

do you think they would reboot it with only 1 stop instead of bouncing from Rome to Spain back to Rome

EXCITED

Ppl are all very excited about the $380 (approx) tickets, but did anyone even pay attention, that your going to be spending the entire day getting on and off planes??? Online with security ? yeah its cheap, but its a major pain! I fly to israel 3 times a year, and i usually do stopovers, by the time its all done you want to pass out already, so really the deal is awesome only if your in love with flying and have all day and night to get on and off planes!

Dan

@Sabina:
Lol, no it’s long dead.

@David g.:
You’re welcome to try.

@EXCITED:
Or,
1. You want to mileage run to get elite status on Delta.
2. You’re a broke student and just want to get to Israel for cheap!

Brocha

I already bought another ticket somewhere else. What do I do now? Will they let me change the name and dates of this ticket; then maybe I will keep it?

Dan

@Brocha:
Call them?

juda

whats that spouse to mean ?

(from there face book)
Finally, in consideration of the great success of the promotion, we decided to extend the 25% discount offer for two additional days.

Dovid Egert

Dan, I did not participate as I could not get off from work. Is there a way for you to get cheap tickets for Pesach 2013?

Moshe

@Yossi

By law you have 24 hours to cancel

What do you mean

@EXCITED:
Because you’re a seasoned traveller, you should know that you will only need to go through security once , maybe twice, provided you don’t leave the airport

anita

I’m looking for a deal For May, NY to Israel. Please let me know when something comes up

Yehuda K.

I called them 2 days ago and had alot to say to them. Im really excited about this.

fanOfDan

@Yehuda K: You “called them 2 days ago”…whilst the deal was still on?! Hope not…because the deal would have lasted longer if those idiots wouldn’t have called the airline!!!

ahron

well i rebooked on us site and as of now my japan tkt is still not valid so they said wait til its reinstated than cancel us one

motti

The c
$760 ticket forces you to have a approx. 8 hour waiy in Rome (both ways) did anyone book these tiks.? Anyway around this?

Ty

MP

I called Alitalia and asked to have the Japanese tickets reinstated but was told that they are not honoring them. Has anyone been able to get them to honor those tickets? -Gracias!

Yaakov

They are still telling me that the 25% off ends Oct 26. not Oct. 28.

Nissim

I read on another site that the cheap tickets purchased ($350 price range) will NOT be honored. Double check!

AS

I recieved an email this morning from Alitalia that my tickets purchased with the Japanese code will be honored and a follow up email will be coming shortly with my ticket. thanks again Dan!!!

raph

I just got off the phone with them and they said they already cancelled my tickets their not honoring it, I asked if I can speak to a supervisor and “OLE” told me Its not possible sir!!

Dan

@raph:
Give them a couple days to automatically reinstate them.

david g

got email from alitalia.
Dear Alitalia fans,

Thank you for the interest you took in our Facebook Global Offer. Alitalia was the first airline to create a global event of this kind for the Internet community: the most wide-ranging Alitalia promotion ever.

We offered a worldwide 25% discount, with the exception of Japan, where for technical reasons we were forced to create a unique E-Coupon worth 25.000 yen (approximately 250 euro) to be used exclusively for the purchase of flights from Tokyo or Osaka. This redemption rules were clearly stated in the Japanese version of the Facebook offer.

Unfortunately, due to a malfunction, the system did not recognize the limitation of this unique e-coupon to be used only on routes from Japan. As a result, the system erroneously allowed the voucher discount of 25,000 yen to be used on all routes in Alitalia’s global network.

The news spread rapidly online and in a matter of a few hours our Japanese website reported a dramatic surge in visits and purchase requests from several geographical areas.

This unusual occurrence on the Japanese website triggered a security system alert which, considering the high percentage of number of requests at zero cost, froze all transactions. The promotion’s objective was to spur and increase the sale of tickets at a discounted price, and not to issue tickets for free or at a minimal cost.

However, since Alitalia intends to protect clients who have committed a, albeit minimal,amount with their credit card, we confirm the validity of the transactions requested on the Japanese site with a value greater than 1 euro cent. Those clients will soon receive an e-mail with their ticket.

Finally, in consideration of the great success of the promotion, we decided to extend the 25% discount offer for two additional days.

Alitalia Facebook Team

then this from dot
This is in regard to your complaint against Alitalia Airlines about its recent advertisement offering 25,000 yen off of certain tickets on Alitalia. Based on our understanding of the available information, the advertisement, which was written in Japanese, denominated in Japanese yen, and posted on Alitalia’s Japanese website, was not directed at consumers in the United States. We note that Alitalia maintains a separate website dedicated to consumers in the United States and that the advertisement did not appear on that website. As such, the Office of Aviation Enforcement and Proceedings views the advertisement as falling outside of the scope of its jurisdiction and does not intend to take enforcement action against Alitalia, nor require the carrier to reinstate reservations made using the promotional code listed in the advertisement that were subsequently cancelled.

Alexander A. Taday III
Aviation Industry Analyst
Aviation Consumer Protection Division
US Department of Transportation

SRP

@ Motti,
I booked the $760 flight from Israel – NY and have 8;20 – 2:40 stopover the way there and from 7:00 AM – 10;00 P.M on the way back. Not exactly 8 hours but close.
Also, tickets went up in price yesterday – almost booked the $560 tickets, but needed to make sure the dates but two hours later the tickets were an extra $200!!! Anyone else had this problem?

shaya

I tried to book the $376 flights, forgetaboutit!!!They don’t show which seats are already booked,also what flights depart to Tel Aviv, via Rome. You can only book these tkts on-line.

baila

I need cheap tickets to Manchester England for Pesach , any ideas??? Its cheaper to go to Israel!!!!

ZC

IVE BEEN TRYING TO BOOK TICKETS FOR 3 ADULTS 5 CHILDREN TO ISRAEL FOR PESACH 3/19-4/04 FOR THE LAST 6 HOURS!!!! iT WILL NOT TAKE MY PAYMENT INFO I TRIED AMERICAN EXPRESS AND CHASE SAPHIRE AND NEITHER WORKED THEIR CONTACT REP WAS COMPLETELY UNHELPFUL AND AFTER ASKING FOR 5 MINUTES STRAIGHT TO SPEAK TO A SUPERVISOR AS TO HOW TO GET THEIR ONLINE WEBSITE TO PROCESS MY PAYMENT I GOT ABSOLUTELY NOWHERE! I AM SO FRUSTRATED ANY IDEAS I MUST FINISH THIS ALREADY!

Joe

Any suggestions for CHEAP FLIGHT TO ISRAEL CHANUKAH TIME FOR 3 WEEKS?

sara

is the 25% discount till oct 26 or 28???
need to know asap please

david g

now that the dot will not enforce any obligation(see my post above) do you think alitalia will renege on there offer?

silly

Read the post silly!

david g

Your correspondence to the U.S. Department of Transportation regarding a recent Alitalia Japan Web site promotional discount code has been forwarded to us for response. Under the redemption rules, this particular code was only valid on Tokyo and Osaka flights. Unfortunately, Alitalia’s online reservation system erroneously permitted the discount to be applied to all Alitalia flights booked through the Japan Web site. After carefully considering this matter, Alitalia has decided to honor all tickets purchased with the promotional code, provided the transaction entailed a charge of more than one (1) euro cent. If you made such a purchase but were notified that your transaction had been cancelled, you should have received, or will soon receive, a confirmation email reinstating your ticket at the original purchase price, using the credit card information provided during your initial booking.

We thank you for the opportunity to provide this response and look forward to welcoming you aboard a future Alitalia flight.

Sincerely,

Elizabeth Santella

Manager,

Customer Relations USA & Mexico

Alitalia, Compagnia Aerea Italiana SpA

51 Madison Ave. – Suite 2000

New York NY 10010
TEL 212 903 3494

FAX 646 462 3701

santella.elizabeth@alitalia.it
http://www.alitalia.com

http://www.facebook.com/alitalia

http://www.twitter.com/alitalia

leah

ive been waiting for my transaction to clear from my credit card ever since i booked my tickets. i have now ben told by alitalia that the tickets are not being honoured?!

ahron

me too got email saying they are honroing them but now that they are not honoring them what the f!!!

ahron

dan plz reply

MM

First they told us they are not honoring the tickets booked on their Japanese site and they confirmed they were not being processed and credit card would not be debited. We then booked on the american site. When my credit card bill came in I was billed for 12 tickets to Israel – 8 from the Japanese site and 4 from the American site. On speaking with numerous people at Alitalia they confirmed that I would be refunded within 48 hours. When that didn’t happen we called again and were told it could take up to a week. That didn’t happen either and yesterday we were told it would be 3-6 months!!!! Can they do this? My amex card is now way over my limit and I am out by $6,000! Don’t know what to do next

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