Comments on: United Airlines Continues On Its Downward Spiral Into Oblivion…

By: curious

curious — Fri, 22 Feb 2008 03:47:16 +0000

how did you hook up ur laptop to your centro??? Please help me out…. cant figure out how to do it…thnks

By: Shamay

Shamay — Thu, 07 Feb 2008 06:58:13 +0000

Dan: Can I still do the match status with united? and if i can, do i have to call and then fax in proof, or can i just fax without calling?

By: shim

shim — Thu, 07 Feb 2008 06:41:26 +0000

http://www.ft.com/cms/s/0/cb732600-d442-11dc-a8c6-0000779fd2ac.html

By: barry

barry — Thu, 07 Feb 2008 02:21:16 +0000

b’h
Dan,check-out the above link by “me”…in the end it said…
As January ended, and Delta’s talks with Northwest gained momentum, United in turn weighed reigniting negotiations with yet another airline, Continental…hopefully continental will change the way united does business…!!!

By: me

me — Wed, 06 Feb 2008 23:37:58 +0000

here is what delta is doing…
http://www.ft.com/cms/s/0/cb732600-d442-11dc-a8c6-0000779fd2ac.html?nclick_check=1

By: Jose

Jose — Wed, 06 Feb 2008 20:48:46 +0000

My recent expereriences on Delta were bad also. Delayed for 6 hours ecause there was no pilot.

In any case, you may appreciate this.

http://www.youtube.com/watch?v=gSJwzYiB_Pc

By: chaim

chaim — Wed, 06 Feb 2008 20:07:16 +0000

thats why everybody shuld join the facebook group i hate united airlines

By: the fan club

the fan club — Wed, 06 Feb 2008 16:37:09 +0000

Absolutely! Something is wrong in their business model.

On a recent United flight, I boarded as the gate door was closing. I took a seat in the empty economy-plus section at an exit row. The back of the plane was packed. After announcing a 30 minute ground delay, the pilot turned off the seat belt sign. A few unassuming passengers decided to relieve themselves of the sardine-like quarters and moved to the front. Within 10 seconds the flight attendant came down and kicked them back to the seats in their “ticketed-cabin” They proceeded back up the aisle with looks of utter humiliation painted in red on their faces.

Later I told the flight attendant how embarrassing that would have been had it occurred to me. After all economy-plus is just 3 inches extra legroom! It aint first class!

Her response: “They should have known better.”

By: ac

ac — Wed, 06 Feb 2008 15:10:27 +0000

Dan
I have only had that type of experience with Untied. (no spelling arror)
Their agents area all from Bangalore and aren’t able to accomplish anything. My husband’s flight was canceled last week from Norfolk to Chicago on Thursday. I was trying to get him home for Shabbat.(The airline rebooked him on a flight at 730pm Friday) So tried to get him to Silver Spring for Shabbat but in order to get to the Washington area he had to fly through New York!
fortunately my husband made a reservation on Southwest and as they rarely cancel and have knowledgable agents. He flew SWA into Midaway ended up taking a car service to O’Hare to retrieve his car, but he was home for Shabbat.
This is really typical for United. Their customer service is awful. Even their extra legroom in economy plus doens’t make it worth flying United.

By: mendel s

mendel s — Wed, 06 Feb 2008 15:06:01 +0000

Are you suggesting that United is even worse than Northwest? I didnt think such a thing was possible…

By: yankee B.

yankee B. — Wed, 06 Feb 2008 09:51:34 +0000

dan, you mentioned that u connected your laptop to your centro, as I understand it, it was to use your centro as a wireless modem… I have the centro with the sero plan (i think that’s what u have). is there any way you can let me know how to use it as a modem?

By: Dan/Ctownbochur

Dan/Ctownbochur — Wed, 06 Feb 2008 08:07:12 +0000

You’re assuming that I was in a major airport with multiple agents, I wasn’t.

There were only 2 agents, and both were equally incompetent.

By: Bz

Bz — Wed, 06 Feb 2008 08:03:50 +0000

Dan,

In the future may I recommend just getting back in line and talking with a different agent? Proving your point to an agent that has already proved himself and idiot, incompetent, and plainly an unpleasant human being, will probably try to make things as bad for you as possible once you have proven your point.

From what I understand, agents do have some leeway when it comes to certain things, so if they don’t like you they can do any of the following: put you in the special security category (strip search anyone?), measure your bags very carefully, and if you are just a tiny bit off, make you check it/ pay the fees… and then they of course could just say you are drunk or some other reason that allows them to refuse to let you board.

There is no doubt that some of this may be illegal when it is not true, but is it really worth the fight and missing your flight?

Just try a different agent (assuming the supervisor is not around of course), and you may have it better. Of course, don’t forget to file a complaint against the unruly agent..